MasterCard FAQs

  • ABOUT MASTERCARD

    • What benefits are included with the card?

      • Benefits include purchase protection, global travel assistance, rental car coverage, concierge services and Identity Theft Resolution Services. Read our complete Guide to Benefits.

    • Why are we upgrading from Visa to MasterCard?

      • MasterCard credit cards have enhanced benefits that we are excited to offer. In addition, upon careful analysis of our card programs, MasterCard proved to be a more innovative service provider for the Credit Union. MasterCard cards will work just like the Visa cards do and in all the same locations.
    • Will both credit and debit cards be upgraded to MasterCard?

      • Yes. We are upgrading all Visa credit and debit cards to MasterCard. Credit cards will be converted this Summer/Fall and debit cards in 2016.
    • Is MasterCard as widely accepted as Visa?

      • YES! MasterCard is accepted at millions of merchants worldwide and online.

    • Will the new card appear as a new credit line on my credit report?

      • No, your credit history will not be affected by this change.
    • When will my Visa card stop working?

      • Your current Visa will stop working when you activate your new MasterCard.
    • What will happen with my current credit card balance?

      • Your credit card loan balance, rate and fees will not change with the upgrade – only the card you use to make purchases will change.
    • I have recurring/automatic payments set up with my Visa credit card for my gym and other places. What do I need to do?

      • You will need to contact the payee and provide them with your new MasterCard information, such as your card number, three-digit security code, and expiration date will change.
    • What should I do when I get my new card?

      • Activate it by calling 1.888.691.8661. Then, make sure to destroy your old Visa card.
    • Are the activation and lost/stolen phone numbers the same as before?

      • Yes all the numbers are the same. For lost or stolen cards, call 805.477.4000.
    • Can I keep my old card instead?

      • No, your current Visa card is being discontinued. We apologize for any inconvenience you experience with the upgrade, but we trust you will enjoy the increased benefits your new card offers.
    • Will there be any additional cost or fees?

      • No. Your new card will have no annual fees just like you the card it replaces. Any other terms outlined in the Cardholder Agreement will remain the same.

  • ABOUT EMV CHIP TECHNOLOGY

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      Why does the new card have a chip in it?

      • Your new MasterCard will be equipped with an EMV chip for added security and ease of use here in the U.S. and abroad. Due to the security in the chip, every transaction you make is unique, which makes it extremely difficult for the card to be copied or counterfeited.
    • How does chip technology work?

      • Every transaction with a chip card has unique data in it. Chip transactions are dynamic, not static like magnetic stripe cards. If someone were able to intercept one of your chip transactions, they would not be able to use the information again. This stops fraudsters from being able to create counterfeit chip cards.
    • How is this card different from a magnetic stripe card?

      • A chip card looks just like a traditional card with an embedded chip in addition to the magnetic stripe on the back of the card. Rather than swipe your card, you will insert it into a chip enabled card terminal to complete the transaction.
    • How do I use my chip card?

    EMV-how-to
  • Is my social security number stored on the EMV chip?

    • No, Traditional magnetic stripes contain “static” data consisting of the Primary Account Number and other information; which can be stolen by criminals, often through the practice known as “skimming.” By contrast, EMV cards generate transaction-specific data through a process called dynamic authentication. With dynamic authentication the data changes with every transaction, thus any captured information is effectively useless to criminals. It’s a bit like having an old key to a door whose lock has been changed. For this reason, EMV technology has been shown to drastically reduce card-present fraud.
  • ABOUT THE REWARDS PROGRAM

    • What is the difference between Platinum and Platinum Rewards?

      Choose the card that's right for you:

      Platinum v. Platinum RewardsPlatinum Rewards:

      This card comes equipped with rewards points you can spend on the things you want, like flights, gift cards, electronics and much more!

      Platinum:

      While the Platinum Rewards card has points, this card boasts a lower rate! One percent lower than that of the rewards card to be exact. For the lowest possible rate, the VCCU Platinum card is the way to go.

    • How does the VCCU Rewards program work?

      Earn points for everyday purchases when you use your Platinum Rewards card. Once you accumulate enough points, you can use them for rewards such as air travel, hotel accommodations, travel packages, gift cards, or account credits. Learn more about VCCU Rewards

    • Who is eligible for the VCCU Rewards program?

      You must have been approved, received, and activated a VCCU Platinum Rewards credit card in order to be eligible for the VCCU Rewards program. Once your card is activated, you will automatically earn points with your purchases.

    • How does the VCCU Platinum Rewards card earn points?

      Use your Platinum Rewards credit card to make purchases and you will receive one (1) point for every $1.00 in net purchases (purchases less returns). Cash advances, fees, and balance transfers do not earn points.

    • Do my points expire?

      Points do not expire if qualifying purchases occur on the credit card loan at least once every twelve (12) months.

      A qualifying purchase is any signature-based purchase, Internet purchase, phone or mail order purchase, bill payment, contactless purchase (purchases made by holding your card or other device up to a secure reader instead of swiping your card), or small dollar purchases for which you are not required to sign, made with an enrolled credit card. Transactions considered not qualifying purchases are: PIN-based purchases, purchases you initiate through identification technology that substitutes for a PIN, payments of existing card balances, balance transfers, cash advances, ATM transactions, convenience checks, fees charged by us (for example, finance charges). If there are no qualifying purchases made within 12 months, all points will expire at that time.

  • ABOUT MASTERCARD® SECURECODE™

    What is MasterCard SecureCode?

    MasterCard SecureCode is a service from MasterCard and your card issuer that provides greater peace of mind when you shop online by providing added protection against unauthorized use of your enrolled card.

    How does MasterCard SecureCode work?

    ​Once you've registered and created a SecureCode, each time you make an online purchase, a window will pop up asking for your SecureCode, just like using a PIN at the ATM. When you correctly enter your SecureCode, your card issuer confirms that you are the authorized cardholder and your purchase is completed. No code, no confirmation, no purchase.

    Is MasterCard SecureCode easy to use?

    ​Yes. When you make an online purchase, a window from your card issuer will pop up and prompt you for your SecureCode. After reviewing the details of your purchase and confirming that your Personal Greeting is correct, simply enter your SecureCode to complete your purchase.

    See the full MasterCard SecureCode FAQs for more information