Disclosures

Important information for your VCCU accounts.

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Consent and Notice Regarding Electronic Communications and Disclosures

Before VCCU ("VCCU," "We" or "Us") will provide services via its website at http://www.vccuonline.net (the "Website") or by other electronic means, including, but not limited to, by email or wireless access, (collectively, "Electronic Access"), you must read and accept the terms of this "Consent and Notice Regarding Electronic Communications and Disclosures" (the "Agreement").

  1. Services covered. This Agreement governs Electronic Access to Online Banking and to any additional online or other electronic service(s), including, but not limited to, Online Statements, Bill Payment, Electronic Account Notifications and Wireless Account Access, that VCCU currently makes or in the future may make available via Electronic Access and which you currently or in the future may access or otherwise use (an "Electronic Service"). In order to access an Electronic Service, you must request each service individually by agreeing to the terms and conditions of the separate agreement pertaining to such service. However, the terms of this Agreement control all general aspects of your obtaining Electronic Services, including, among other things, (i) the use of your "Electronic Signature" (as that term is defined in paragraph 2) with respect to all Electronic Services and the agreements relating to such services; (ii) your consent to receive/obtain "Member Services"(as that term is defined in paragraph 3) via Electronic Access; and (iii) restriction or revocation of receiving/obtaining Member Services via Electronic Access (as defined in paragraph 5).
  2. Electronic signature. By selecting "I Accept", you are signing this Agreement electronically and you agree that doing so is the legal equivalent of you manually signing this Agreement and that you will be legally bound by its terms and conditions. You further agree that your use of a key pad, mouse or other device to select an item, button, icon or similar act/action, or to otherwise provide VCCU instructions via Electronic Access, or in accessing or making any transaction regarding any agreement, acknowledgement, consent terms, disclosures or conditions constitutes your signature, acceptance and agreement as if actually signed by you in writing (your "Electronic Signature"). You also agree that no certification authority or other third party verification is necessary to validate your Electronic Signature and that the lack of such certification or third party verification will not in any way affect the enforceability of your Electronic Signature or any resulting contract between you and VCCU. In addition, if you open an account electronically within VCCU's Online Banking service, including a Personalized Savings Account, Holiday Club Account, Money Market Account or a Checking Account, or for any additional account that VCCU may make available in the future, you authorize the same vesting information from your primary share account, including but not limited to any joint account owner or beneficiary, and you authorize the opening of accounts via your electronic signature as described above. You also represent that you are authorized to enter into this Agreement for all persons who own or are authorized to access any of your accounts and that such persons will be bound by the terms of this Agreement.
  3. Consent to electronic delivery. You specifically agree to receive and/or obtain any and all "Member Services" (defined below) via Electronic Access. The term "Member Services" includes, but is not limited to, any and all current and future notices and/or disclosures that various federal and/or state laws or regulations require that we provide to you, as well as such other documents, statements, data, records and any other communications regarding your accounts or relationship with VCCU, that VCCU elects to provide via Electronic Access. You acknowledge that, for your records, you are able to use Electronic Access to retain a record by printing and/or downloading and saving the following: (i) this Agreement; (ii) all Member Services communications; and (iii) any other agreements, documents or records that you sign using your Electronic Signature. You accept as reasonable and proper notice, for the purpose of any and all laws, rules and regulations, Member Services via Electronic Access and agree that such electronic form fully satisfies any requirement that such communications be provided to you in writing or in a form that you may keep.
  4. Paper version of Member Services communications. You may request a paper version of a Member Services communication. You acknowledge that VCCU reserves the right, at its discretion, to charge you a reasonable fee as may be specified in the Fee Schedule that is in effect at the time of your request for delivering a Member Services communication in paper form or by any form other than Electronic Access. To request a paper version of a Member Services communications, contact VCCU's Member Service Call Center at 805.477.4000 or 800.339.0496 Monday through Wednesday 8:00 a.m. to 5:00 p.m., Thursday through Friday, 8:00 am to 6:00 pm or Saturday 9:00 a.m. to 2:00 p.m.
  5. Restriction or revocation of electronic delivery. You have the right to withdraw at any time your consent to receive/obtain Member Services via Electronic Access. You acknowledge that if you restrict or revoke your consent to receive/obtain Member Services via Electronic Access that VCCU reserves the right, at its discretion, to charge you a reasonable fee as may be specified in the Fee Schedule that is in effect at the time of your request. You also acknowledge that VCCU reserves the right to restrict your use of or to terminate your access to any or all Electronic Services if you withdraw your consent to receive/obtain Member Services via Electronic Access. If you wish to withdraw your consent, you must contact VCCU's Member Service Call Center at 805.477.4000 or 800.339.0496 Monday through Wednesday 8:00 a.m. to 5:00 p.m., Thursday through Friday, 8:00 am to 6:00 pm or Saturday 9:00 a.m. to 2:00 p.m.
  6. Valid and current email address, notification and updates. Your email address is required in order for you to obtain Electronic Services. VCCU may notify you through email when a Member Services communication or updated agreement pertaining to Electronic Services is available. It is your responsibility, however, to use Electronic Access regularly to check for updates to Member Services and also to check for updates to this Agreement and any other agreement for Electronic Services to which you are a party. To ensure that you continue to receive any such email notice pertaining to Member Services or an agreement pertaining to Electronic Services, you agree to keep VCCU informed of any changes in your email address. You may modify your email notification address by accessing "Member Services" on the selection bar within VCCU's Online Banking Service, which is accessible via VCCU's home page at http://www.vccuonline.net.

    * If we send you an email notification and it is returned to us as undeliverable, VCCU will presume that you have revoked your consent to receive/obtain Member Services via Electronic Access and Electronic Services may be discontinued.
  7. Social Media Comment Policy. While VCCU encourages fans to share thoughts, opinions and suggestions on our Facebook, Instagram or Twitter pages, our policy requires that comments are made in a respectful manner. VCCU does not agree with or endorse every comment that individuals post on our pages.

    We reserve the right to delete comments and/or pictures that contain obscene, indecent, or profane language; contain threats or defamatory statements; contain hate comments directed at race, color, sex, sexual orientation, national origin, ethnicity, age, religion, or disability; or promote or endorse services or products. Comments that are inaccurate or can be misleading may be removed. Flagrant or repeat violators will be banned.

    Any advertising that may appear on any VCCU page that is not sponsored, supported, or endorsed by VCCU and may be deleted.

    We understand that social media is a 24/7 medium and your comments are welcomed at any time; however, our moderation capabilities are limited outside our regular business hours. We will strive to address all matters within an appropriate time span.

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Credit Card Disclosures

The charts below provide important details concerning VCCU credit cards. This data is accurate as of July 1, 2020, but may have changed following that date.

For the most recent information, please contact VCCU by calling 805.477.4000 or write to us at: Ventura County Credit Union, 2575 Vista Del Mar Drive, Suite 100, Ventura, CA 93001 to inquire if any changes have occurred since the effective date.

All loans subject to approval.

Interest Rates and Interest Charges

Subject Description
Annual Percentage Rate (APR) for purchases 8.70% - 20.70% (Platinum)
10.70% - 22.70% (Platinum Rewards)
APR when you open your account, based on your creditworthiness. APR will vary with the
market based on the Prime Rate plus margin.
APR for Cash Advances 8.70% - 20.70% (Platinum) 
10.70% - 22.70% (Platinum Rewards)
APR will vary with the market based on the Prime Rate plus margin.
APR for Balance Transfers 8.70% - 20.70% (Platinum) 
10.70% - 22.70% (Platinum Rewards)
APR will vary with the market based on the Prime Rate plus margin.
Variable Rate The ANNUAL PERCENTAGE RATE may increase in the future. The ANNUAL PERCENTAGE RATE is subject to change on the first day of the billing cycle quarterly to reflect any change in the Index and will be determined by the Prime Rate on the first day of each calendar quarter (January, April, July and October), to which We add a margin. Any increase in the ANNUAL PERCENTAGE RATE will result in an increase in the amount of interest You will pay, may increase Your minimum payment and may increase the number of payments to pay off Your balance. If the Index is no longer available, the Credit Union will chose a new index which is based upon comparable information.
Paying Interest Your due date is at least 27 days after the close of each billing cycle. We do not charge you interest on purchases if you pay your entire balance by the due date of each month. We will begin charging interest on cash advances and balance transfers on the transaction date.
For credit card tips from the Consumer Financial Protection Bureau To learn more about factors to consider when applying for or using credit, visit the government's Consumer Finance web site.

Fees

Set up and maintenance fees
Type Fee
Annual fee None
Account set-up/Issuance/Application fee None
Program fee None
Participation fee None
Account maintenance fee on closed accounts None
PIN replacement fee None
Card replacement fee $5 per card
Document copy fee $0.50
Rush fee $25.00
Statement copy fee $5.00
Transaction fees
Type Fee
Cash advance transaction fee 3% of the amount of each cash advance
Balance transfer fee 3% of the amount of each balance transfer
Foreign transaction fee 3% of each foreign transaction in US dollars
Penalty fees
Type Fee
Late Payment fee Up to $7.00 maximum (if payment is five or more days past due)
Over credit-limit fee None
Returned payment fee Returned Payment Fee: Up to $25.00 or the amount of the required minimum payment, whichever is less.
 
How we calculate your balance

We use a method called "Average daily balance (including new purchases)."

Billing rights

Information on your rights to dispute transactions and how to exercise those rights is provided in your account agreement.

For California Borrowers, the Mastercard and Mastercard with Rewards are secured credit cards. Credit extended under this credit card account is secured by various personal property and money including, but not limited to:(a) any goods you purchase with this account, (b) any shares you specifically pledge as collateral for this account on a separate Pledge of Shares, (c) all shares you have in any individual or joint account with the Credit Union excluding shares in an Individual Retirement Account or in any other account that would lose special tax treatment under state or federal law, and (d) collateral securing other loans you have with the Credit Union excluding dwellings. Notwithstanding the foregoing, you acknowledge and agree that during any periods when you are a covered borrower under the Military Lending Act your credit card will be secured by any specific Pledge of Shares you grant us but will not be secured by all shares you have in any individual or joint account with the Credit Union. For clarity, you will not be deemed a covered borrower if: (i) you establish your credit card account when you are not a covered borrower; or (ii) you cease to be a covered borrower.

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Electronic Fund Transfers Agreement and Disclosure

This Electronic Fund Transfers Agreement and Disclosure is the contract which covers your and our rights and responsibilities concerning the electronic fund transfers (EFT) services offered to you by Ventura County Credit Union (“Credit Union”). In this Agreement, the words “you,” “your,” and “yours” mean those who sign the application or account card as applicants, joint owners, or any authorized users. The words “we,” “us,” and “our” mean the Credit Union. The word “account” means any one (1) or more savings and checking accounts you have with the Credit Union. Electronic fund transfers are electronically initiated transfers of money from your account through the EFT services described below. By signing an application or account card for EFT services, signing your card, or using any service, each of you, jointly and severally, agree to the terms and conditions in this Agreement and any amendments for the EFT services offered. Furthermore, electronic fund transfers that meet the definition of remittance transfers are governed by 12 C.F.R. part 1005, subpart B—Requirements for remittance transfers, and consequently, terms of this agreement may vary for those types of transactions. A “remittance transfer” is an electronic transfer of funds of more than $15.00 which is requested by a sender and sent to a designated recipient in a foreign country by a remittance transfer provider. Terms applicable to such transactions may vary from those disclosed herein and will be disclosed to you at the time such services are requested and rendered in accordance with applicable law.

1. EFT SERVICES — If approved, you may conduct any one (1) or more of the EFT services offered by the Credit Union.

a. ATM Card. If approved, you may use your card and personal identification number (PIN) in automated teller machines (ATMs) of the Credit Union, Co-Op, STAR, PLUS, Cirrus, Discover networks, and such other machines or facilities as the Credit Union may designate. For ATM transactions, you must consent to the Credit Union’s overdraft protection plan in order for the transaction amount to be covered under the plan. Without your consent, the Credit Union may not authorize and pay an overdraft resulting from these types of transactions. Services and fees for ATM overdrafts are shown in the document the Credit Union uses to capture the member’s opt-in choice for overdraft protection and the Schedule of Fees and Charges.

At the present time, you may use your card to:

  • Make deposits to your savings, checking, and money market accounts.
  • Withdraw funds from your savings, checking, and money market accounts.
  • Transfer funds from your savings, checking, and money market accounts.
  • Obtain balance information for your savings, checking, and money market accounts.
  • Make loan payments from your savings, checking, and money market accounts.
  • Make point-of-sale (POS) transactions with your card and personal identification number (PIN) to purchase goods or services at POS terminals that carry Co-Op, STAR, PLUS, Cirrus, Discover network logo(s).
  • Access your credit card loan account as an overdraft, only if linked to a checking account.

The following limitations on ATM Card transactions may apply:

  • There is no limit on the number of cash withdrawals you may make in any one (1) day.
  • You may withdraw up to a maximum of $500.00 in any one (1) day, if there are sufficient funds in your account.
  • There is no limit on the number of POS transactions you may make in any one (1) day.
  • You may purchase up to a maximum of $500.00 from POS terminals per day, if there are sufficient funds in your account.
  • For security purposes, there are other limits on the frequency and amount of transfers available at ATMs.
  • You may transfer up to the available balance in your accounts at the time of the transfer.
  • See Section 2 for transfer limitations that may apply to these transactions.

Because of the servicing schedule and processing time required in ATM operations, there may be a delay between the time a deposit (either cash or check) is made and when it will be available for withdrawal.

b. Debit Card. If approved, you may use your card to purchase goods and services from participating merchants. However, you may not use your card to initiate any type of gambling transaction. If you wish to pay for goods or services over the Internet, you may be required to provide card number security information before you will be permitted to complete the transaction. You agree that you will not use your card for any transaction that is illegal under applicable federal, state, or local law. Funds to cover your card purchases will be deducted from your checking account. For one-time debit card transactions, you must consent to the Credit Union’s overdraft protection plan in order for the transaction amount to be covered under the plan. Without your consent, the Credit Union may not authorize and pay an overdraft resulting from these types of transactions. Services and fees for overdrafts are shown in the document the Credit Union uses to capture the member’s opt-in choice for overdraft protection and the Schedule of Fees and Charges.

For other types of transactions, if the balance in your account is not sufficient to pay the transaction amount, the Credit Union may pay the amount and treat the transaction as a request to transfer funds from other deposit accounts, approved overdraft protection accounts, or loan accounts that you have established with the Credit Union. If you initiate a transaction that overdraws your account, you agree to make immediate payment of any overdrafts together with any service charges to the Credit Union. In the event of repeated overdrafts, the Credit Union may terminate all services under this Agreement. You may use your card and © CUNA Mutual Group, 2008 -10, ALL RIGHTS RESERVED DCANG2 (510028)-e personal identification number (PIN) in ATMs of the Credit Union, Co-Op, STAR, PLUS, Cirrus, Discover networks, and such other machines or facilities as the Credit Union may designate. In addition, you may use your card without a PIN for certain transactions on the Visa, Co-Op, STAR, PLUS, Cirrus, Discover networks. However, provisions of this Agreement relating to Visa transactions do not apply to transactions processed through non-Visa networks. To initiate a Visa Debit transaction, you may sign a receipt, provide a card number or swipe your card through a point-of-sale (POS) terminal and choose to route the transaction over a Visa network. Please refer to the Member Liability section of this Agreement for terms and conditions.

At the present time, you may also use your card to:

  • Make deposits to your savings, checking, and money market accounts.
  • Withdraw funds from your savings, checking, and money market accounts.
  • Transfer funds from your savings, checking, and money market accounts.
  • Obtain balance information for your savings, checking, and money market accounts.
  • Make loan payments from your savings, checking, and money market accounts.
  • Make point-of-sale (POS) transactions with your card and personal identification number (PIN) to purchase goods or services at merchants that accept Visa.
  • Order goods or services by mail or telephone from places that accept Visa.
  • Access your credit card loan account as an overdraft, only if linked to a checking account.

The following limitations on Debit Card transactions may apply:

  • There is no limit on the number of Debit Card purchases you make per day.
  • Purchase amounts are limited to the amount in your account.
  • You may purchase up to a maximum of $2,500.00 per day.
  • There is no limit to the number of cash withdrawals you may make in any one (1) day from an ATM machine.
  • You may withdraw up to a maximum of $500.00 in any one (1) day from an ATM machine, if there are sufficient funds in your account.
  • There is no limit on the number of POS transactions you may make in any one (1) day.
  • You may purchase up to a maximum of $2,500.00 from POS terminals per day, if there are sufficient funds in your account.
  • For security purposes, there are other limits on the frequency and amount of transfers available at ATMs.
  • You may transfer up to the available balance in your accounts at the time of the transfer.
  • See Section 2 for transfer limitations that may apply to these transactions.

c. Telephone Teller. If we approve Telephone Teller for your accounts, a separate personal identification number (PIN) will be assigned to you. You must use your personal identification number (PIN) along with your account number to access your accounts. At the present time, you may use Telephone Teller to:

  • Withdraw funds from your savings, checking, and money market accounts.
  • Transfer funds from your savings, checking, and money market accounts.
  • Obtain balance information for your savings, checking, loan, IRA, money market, club, and certificate accounts.
  • Make loan payments from your savings, checking, and money market accounts.
  • Access your AdvantageLine, Home Equity Line of Credit (HELOC), and credit card loan.
  • Determine if a particular item has cleared.
  • Obtain tax information on amounts earned on savings and checking accounts or interest paid on loan accounts.
  • Verify the last date and amount of your payroll deposit.

Your accounts can be accessed under Telephone Teller via a touch-tone telephone only. Telephone Teller service will be available for your convenience 24 hours per day. This service may be interrupted for a short time each day for data processing.

The following limitations on Telephone Teller transactions may apply:

  • There is no limit to the number of inquiries, transfers, or withdrawal requests you may make in any one (1) day.
  • See Section 2 for transfer limitations that may apply to these transactions.

The Credit Union reserves the right to refuse any transaction which would draw upon insufficient funds, exceed a credit limit, lower an account below a required balance, or otherwise require us to increase our required reserve on the account. All checks are payable to you as a primary member and will be mailed to your address of record. The Credit Union may set other limits on the amount of any transaction, and you will be notified of those limits. The Credit Union may refuse to honor any transaction for which you do not have sufficient available verified funds. The service will discontinue if no transaction is entered after numerous unsuccessful attempts to enter a transaction and there may be limits on the duration of each telephone call.

d. Preauthorized EFTs.

  • Direct Deposit. Upon instruction of (i) your employer, (ii) the Treasury Department or (iii) other financial institutions, the Credit Union will accept direct deposits of your paycheck or federal recurring payments, such as Social Security, to your savings, checking, club, and/or money market account.
  • Preauthorized Debits. Upon instruction, we will pay certain recurring transactions from your savings and checking account.
  • See Section 2 for transfer limitations that may apply to these transactions.
  • Stop Payment Rights. If you have arranged in advance to make electronic fund transfers out of your account(s) for money you owe others, you may stop payment on preauthorized transfers from your account. You must notify us orally or in writing at any time up to three (3) business days before the scheduled date of the transfer. We may require written confirmation of the stop payment order to be made within 14 days of any oral notification. If we do not receive the written confirmation, the oral stop payment order shall cease to be binding 14 days after it has been made. A stop payment request may apply to a DCANG2 (510028)-e single transfer, multiple transfers, or all future transfers as directed by you, and will remain in effect unless you withdraw your request or all transfers subject to the request have been returned.
  • Notice of Varying Amounts. If these regular payments may vary in amount, the person you are going to pay is required to tell you, ten (10) days before each payment, when it will be made and how much it will be. You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment or when the amount would fall outside certain limits that you set.
  • Liability for Failure to Stop Payment of Preauthorized Transfers. If you order us to stop payment of a preauthorized transfer three (3) business days or more before the transfer is scheduled and we do not do so, we will be liable for your losses or damages.

e. Electronic Check Conversion/Electronic Returned Check Fees. If you pay for purchases or bills with a check or draft, you may authorize your check or draft to be converted to an electronic fund transfer. You may also authorize merchants or other payees to electronically debit your account for returned check fees. You are considered to have authorized these electronic fund transfers if you complete the transaction after being told (orally or by a notice posted or sent to you) that the transfer may be processed electronically or if you sign a written authorization.

f. Online Banking. If Online Banking is activated for your account(s), you will be required to use secure login information to access the account(s). At the present time, you may use Online Banking to:

  • Transfer funds from your savings, checking, loan, and money market accounts.
  • Obtain balance information for your savings, checking, loan, money market, club, and certificate accounts.
  • Make loan payments from your savings, checking, and money market accounts.
  • Access your AdvantageLine, Home Equity Line of Credit (HELOC), and credit card loan.
  • Determine if a particular item has cleared.
  • Verify the last date and amount of your payroll deposit.
  • Make bill payments to preauthorized creditors.
  • Request stop payments, update selective member information.

Your accounts can be accessed under Online Banking via personal computer. Online Banking will be available for your convenience 24 hours per day. This service may be interrupted for a short time each day for data processing. We reserve the right to refuse any transaction which would draw upon insufficient funds, exceed a credit limit, lower an account below a required balance, or otherwise require us to increase our required reserve on the account. We may set other limits on the amount of any transaction, and you will be notified of those limits. We may refuse to honor any transaction for which you do not have sufficient available verified funds. The service will discontinue if no transaction is entered after numerous unsuccessful attempts to enter a transaction and there may be limits on the duration of each access.

The following limitations on Online Banking transactions may apply:

  • There is no limit to the number of inquiries, transfers, or withdrawal requests you may make in any one (1) day.
  • See Section 2 for transfer limitations that may apply to these transactions.

g. Mobile Banking. If Mobile Banking is activated for your account(s), you will be required to use secure login information to access the account(s). At the present time, you may use Mobile Banking to:

  • Transfer funds from your savings, checking, loan, and money market accounts.
  • Obtain balance information for your savings, checking, loan, money market, and club accounts.
  • Make loan payments from your savings, checking, and money market accounts.
  • Access your AdvantageLine, Home Equity Line of Credit (HELOC), and credit card loan.

Your accounts can be accessed under Mobile Banking via mobile device or other approved access device(s). Mobile Banking will be available for your convenience 24 hours per day. This service may be interrupted for a short time each day for data processing. We reserve the right to refuse any transaction which would draw upon insufficient funds, exceed a credit limit, lower an account below a required balance, or otherwise require us to increase our required reserve on the account. We may set other limits on the amount of any transaction, and you will be notified of those limits. We may refuse to honor any transaction for which you do not have sufficient available verified funds. The service will discontinue if no transaction is entered after numerous unsuccessful attempts to enter a transaction and there may be limits on the duration of each access.

The following limitations on Mobile Banking transactions may apply:

  • No transfer or withdrawal may exceed the available funds in your account.
  • The maximum withdrawal or transfer amount is unlimited for VCCU account to VCCU account transfers and $5,000.00 VCCU account to a non-VCCU account withdrawal or transfer per transaction with a $10,000.00 maximum daily limit. For new accounts opened less than 30 days, the maximum transaction and daily limit is $1,000.00.
  • See Section 2 for transfer limitations that may apply to these transactions.

h. Bill Pay. We will process bill payment transfer requests only to those creditors the Credit Union has designated in the User Instructions and such creditors as you authorize and for whom the Credit Union has the proper vendor code number. We will not process any bill payment transfer if the required transaction information is incomplete.

We will withdraw the designated funds from your checking and/or money market account for bill payment transfer by the designated cutoff time on the date you schedule for payment. We will process your bill payment transfer within a designated number of days before the date you schedule for payment. You must allow sufficient time for vendors to process your payment after they receive a transfer from us. Please leave as much time as though you were sending your payment by mail. We cannot guarantee the time that any payment will be credited to your account by the vendor. DCANG2 (510028)-e

The following limitations on Bill Pay transactions may apply:

  • There is no limit on the number of bill payments per day.

2. TRANSFER LIMITATIONS — For all savings and money market accounts, you may make no more than six (6) transfers and withdrawals from your account to another account of yours or to a third party in any month by means of a preauthorized, automatic, or Internet transfer, by telephonic order or instruction, or by check, draft, debit card or similar order. If you exceed these limitations, your account may be subject to a fee or be closed.

3. CONDITIONS OF EFT SERVICES

a. Ownership of Cards. Any card or other device which we supply to you is our property and must be returned to us, or to any person whom we authorize to act as our agent, or to any person who is authorized to honor the card, immediately according to instructions. The card may be repossessed at any time at our sole discretion without demand or notice. You cannot transfer your card or account to another person.

b. Honoring the Card. Neither we nor merchants authorized to honor the card will be responsible for the failure or refusal to honor the card or any other device we supply to you. If a merchant agrees to give you a refund or adjustment, you agree to accept a credit to your account in lieu of a cash refund.

c. Foreign Transactions.

Visa. Purchases and cash withdrawals made in foreign currencies will be debited from your account in U.S. dollars. The exchange rate between the transaction currency and the billing currency used for processing international transactions is a rate selected by Visa from a range of rates available in wholesale currency markets for the applicable central processing date, which rate may vary from the rate Visa itself receives or the government-mandated rate in effect for the applicable central processing date. The exchange rate used on the processing date may differ from the rate that would have been used on the purchase date or cardholder statement posting date.

A fee of 1.00% of the amount of the transaction, calculated in U.S. dollars, will be imposed on all foreign transactions, including purchases, cash withdrawals and credits to your account. A foreign transaction is any transaction that you complete or a merchant completes on your card outside of the United States, with the exception of U.S. military bases, U.S. territories, U.S. embassies or U.S. consulates.

d. Security of Access Code. You may use one (1) or more access codes with your electronic fund transfers. The access codes issued to you are for your security purposes. Any access codes issued to you are confidential and should not be disclosed to third parties or recorded on or with the card. You are responsible for safekeeping your access codes. You agree not to disclose or otherwise make your access codes available to anyone not authorized to sign on your accounts. If you authorize anyone to use your access codes, that authority shall continue until you specifically revoke such authority by notifying the Credit Union. You understand that any joint owner you authorize to use an access code may withdraw or transfer funds from any of your accounts. If you fail to maintain the security of these access codes and the Credit Union suffers a loss, we may terminate your EFT services immediately.

e. Joint Accounts. If any of your accounts accessed under this Agreement are joint accounts, all joint owners, including any authorized users, shall be bound by this Agreement and, alone and together, shall be responsible for all EFT transactions to or from any savings and checking or loan accounts as provided in this Agreement. Each joint account owner, without the consent of any other account owner, may, and is hereby authorized by every other joint account owner, make any transaction permitted under this Agreement. Each joint account owner is authorized to act for the other account owners, and the Credit Union may accept orders and instructions regarding any EFT transaction on any account from any joint account owner.

4. FEES AND CHARGES — There are certain fees and charges for EFT services. For a current listing of all applicable fees, see our current Schedule of Fees and Charges that was provided to you at the time you applied for or requested these electronic services. From time to time, the charges may be changed. We will notify you of any changes as required by applicable law.

If you use an ATM not operated by us, you may be charged a fee by the ATM operator and by any international, national, regional, or local network used in processing the transaction (and you may be charged a fee for a balance inquiry even if you do not complete a funds transfer). The ATM surcharge will be debited from your account if you elect to complete the transaction or continue with the balance inquiry.

5. MEMBER LIABILITY — You are responsible for all transactions you authorize using your EFT services under this Agreement. If you permit someone else to use an EFT service, your card or your access code, you are responsible for any transactions they authorize or conduct on any of your accounts.

TELL US AT ONCE if you believe your card or access code has been lost or stolen, if you believe someone has used your card or access code or otherwise accessed your accounts without your authority, or if you believe that an electronic fund transfer has been made without your permission using information from your check. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line-of-credit). If a transaction was made with your card or card number without your permission and was a Visa transaction, you will have no liability for the transaction, unless you were grossly negligent in the handling of your account or card or access code. For all other EFT transactions, if you were grossly negligent in the handling of your account or card or access code, your liability for an unauthorized transaction is determined as follows.

If you tell us within two (2) business days after you learn of the loss or theft of your card or access code, you can lose no more than $50.00 if someone used your card or access code without your permission. If you do NOT tell us within two (2) business DCANG2 (510028)-e days after you learn of the loss or theft of your card or access code and we can prove we could have stopped someone from using your card or access code without your permission if you had told us, you could lose as much as $500.00.

Also, if your statement shows transfers that you did not make including those made by card, access code or other means, TELL US AT ONCE. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money lost after the 60 days if we can prove that we could have stopped someone from making the transfers if you had told us in time. If a good reason (such as a hospital stay) kept you from telling us, we will extend the time periods.

If you believe your card or access code has been lost or stolen or that someone has transferred or may transfer money from your accounts without your permission, call:
805.477.4000
800.339.0496

or write to:
Ventura County Credit Union
2575 Vista Del Mar Drive, Suite 100
Ventura, CA 93001
Fax: 805.339.4226

You should also call the number or write to the address listed above if you believe a transfer has been made using the information from your check without your permission.

6. RIGHT TO RECEIVE DOCUMENTATION

a. Periodic Statements. Transfers and withdrawals made through any ATM or POS terminal, debit card transactions, audio response transactions, preauthorized EFTs, online/PC transactions, mobile access device transactions or bill payments you make will be recorded on your periodic statement. You will receive a statement monthly unless there is no transaction in a particular month. In any case, you will receive a statement at least quarterly.

b. Terminal Receipt. You can get a receipt at the time you make any transaction (except inquiries) involving your account using an ATM and/or point-of-sale (POS) terminal.

c. Direct Deposit. If you have arranged to have a direct deposit made to your account at least once every 60 days from the same source and you do not receive a receipt (such as a pay stub), you can find out whether or not the deposit has been made by calling (805) 477-4000 or (800) 339-0496. This does not apply to transactions occurring outside the United States.

7. ACCOUNT INFORMATION DISCLOSURE — We will disclose information to third parties about your account or the transfers you make:

  • As necessary to complete transfers;
  • To verify the existence of sufficient funds to cover specific transactions upon the request of a third party, such as a credit bureau or merchant;
  • If your account is eligible for emergency cash and/or emergency card replacement services and you request such services, you agree that we may provide personal information about you and your account that is necessary to provide you with the requested service(s);
  • To comply with government agency or court orders; or
  • If you give us your written permission.

8. BUSINESS DAYS — Our business days are Monday through Friday, excluding holidays.

9. CREDIT UNION LIABILITY FOR FAILURE TO MAKE TRANSFERS — If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we may be liable for your losses or damages. However, we will not be liable for direct or consequential damages in the following events:

  • If, through no fault of ours, there is not enough money in your accounts to complete the transaction, if any funds in your accounts necessary to complete the transaction are held as uncollected funds pursuant to our Funds Availability Policy Disclosure, or if the transaction involves a loan request exceeding your credit limit.
  • If you used your card or access code in an incorrect manner.
  • If the ATM where you are making the transfer does not have enough cash.
  • If the ATM was not working properly and you knew about the problem when you started the transaction.
  • If circumstances beyond our control (such as fire, flood, or power failure) prevent the transaction.
  • If the money in your account is subject to legal process or other claim.
  • If funds in your account are pledged as collateral or frozen because of a delinquent loan.
  • If the error was caused by a system of any participating ATM network.
  • If the electronic transfer is not completed as a result of your willful or negligent use of your card, access code, or any EFT facility for making such transfers.
  • If the telephone or computer equipment you use to conduct audio response, online/PC, or mobile banking transactions is not working properly and you know or should have known about the breakdown when you started the transaction.
  • If you have bill payment services, we can only confirm the amount, the participating merchant, and date of the bill payment transfer made by the Credit Union. For any other error or question you have involving the billing statement of the participating merchant, you must contact the merchant directly. We are not responsible for investigating such errors.
  • Any other exceptions as established by the Credit Union. DCANG2 (510028)-e

10. NOTICES — All notices from us will be effective when we have mailed them or delivered them to the appropriate address in the Credit Union’s records. Notices from you will be effective when received by the Credit Union at the address specified in this Agreement. We reserve the right to change the terms and conditions upon which this service is offered. We will mail notice to you at least 21 days before the effective date of any change. Use of this service is subject to existing regulations governing the Credit Union account and any future changes to those regulations.

The following information is a list of safety precautions regarding the use of ATMs and night deposit facilities:

  • Be aware of your surroundings, particularly at night.
  • Consider having someone accompany you when the ATM or night deposit facility is used after dark.
  • Close the entry door of any ATM facility equipped with a door.
  • If another person is uncomfortably close to you at the time of your transaction, ask the person to step back before you complete your transaction. If it is after the regular hours of the financial institution and you are using an ATM, do not permit entrance to any person you do not know.
  • Refrain from displaying your cash at the ATM or night deposit facility. As soon as your transaction is completed, place your money in your purse or wallet. Count the cash later in the safety of your car or home.
  • If you notice anything suspicious at the ATM or night deposit facility, consider using another ATM or night deposit facility or coming back later. If you are in the middle of a transaction and you notice something suspicious, cancel the transaction, take your card or deposit envelope, and leave.
  • If you are followed after making a transaction, go to the nearest public area where people are located.
  • Do not write your personal identification number (PIN) or access code on your ATM card.
  • Report all crimes to law enforcement officials immediately. If emergency assistance is needed, call the police from the nearest available public telephone.

11. BILLING ERRORS — In case of errors or questions about electronic fund transfers from your savings and checking accounts or if you need more information about a transfer on the statement or receipt, telephone us at the following number or send us a written notice to the following address as soon as you can. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem appears. Call us at:
805.477.4000
800.339.0496

or write to:
Ventura County Credit Union
2575 Vista Del Mar Drive, Suite 100
Ventura, CA 93001
Fax: 805.339.4226

  • Tell us your name and account number.
  • Describe the electronic transfer you are unsure about and explain, as clearly as you can, why you believe the Credit Union has made an error or why you need more information.
  • Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days.

We will determine whether an error has occurred within ten (10)* business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45** days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10)* business days for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account.

We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

* If you give notice of an error within 30 days after you make the first deposit to your account, we will have 20 business days instead of ten (10) business days to investigate the error.

** If you give notice of an error within 30 days after you make the first deposit to your account, notice of an error involving a point-of-sale (POS) transaction, or notice of an error involving a transaction initiated outside the U.S., its possessions and territories, we will have 90 days instead of 45 days to investigate the error.

NOTE: If the error you assert is an unauthorized Visa transaction, other than a cash disbursement at an ATM, we will credit your account within five (5) business days unless we determine that the circumstances or your account history warrant a delay, in which case you will receive credit within ten (10) business days.

12. TERMINATION OF EFT SERVICES — You may terminate this Agreement or any EFT service under this Agreement at any time by notifying us in writing and stopping your use of your card and any access code. You must return all cards to the Credit Union. You also agree to notify any participating merchants that authority to make bill payment transfers has been revoked. We may also terminate this Agreement at any time by notifying you orally or in writing. If we terminate this Agreement, we may notify any participating merchants making preauthorized debits or credits to any of your accounts that this Agreement has been terminated and that we will not accept any further preauthorized transaction instructions. We may also program our computer not to accept your card or access code for any EFT service. Whether you or the Credit Union terminates this Agreement, the termination shall not affect your obligations under this Agreement for any electronic transactions made prior to termination. DCANG2 (510028)-e 7/17c DCANG2 (510028)-e

13. GOVERNING LAW — This Agreement is governed by the bylaws of the Credit Union, federal laws and regulations, the laws and regulations of the state of California, and local clearinghouse rules, as amended from time to time. Any disputes regarding this Agreement shall be subject to the jurisdiction of the court of the county in which the Credit Union is located.

14. ENFORCEMENT — You are liable to us for any losses, costs or expenses we incur resulting from your failure to follow this Agreement. You authorize us to deduct any such losses, costs or expenses from your account without prior notice to you. If we bring a legal action to collect any amount due under or to enforce this Agreement, we shall be entitled, subject to applicable law, to payment of reasonable attorney’s fees and costs, including fees on any appeal, bankruptcy proceedings, and any postjudgment collection actions.

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Funds Availability Policy

This Disclosure describes your ability to withdraw funds from all your accounts at Ventura County Credit Union except for funds deposited to certificate accounts. The Credit Union reserves the right to delay the availability of funds deposited to certificate accounts for periods longer than those disclosed in this policy. Please ask us if you have a question about which accounts are affected by this policy.

  1. GENERAL POLICY — Our policy is to make funds from your cash and check deposits available to you on the next business day after we receive your deposit. Electronic direct deposits will be available on the day we receive the deposit. Once they are available, you can withdraw the funds in cash and we will use the funds to pay checks that you have written. For determining the availability of your deposits, every day is a business day, except Saturdays, Sundays, and federal holidays. If you make a deposit before 11:00 p.m. on a business day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit after our cutoff hour or on a day we are not open, we will consider that the deposit was made on the next business day we are open.
  2. RESERVATION OF RIGHT TO HOLD — In some cases, we will not make all of the funds that you deposit by check available to you on the next business day that we receive your deposit. Funds may not be available until the second business day after the day of your deposit. However, the first $225.00 of your deposit will be available on the first business day after the day of your deposit. If we are not going to make all of the funds from your deposit available on the next business day, we will notify you at the time you make your deposit. We will also tell you when the funds will be available. If your deposit is not made directly to one of our employees or if we decide to take this action after you have left the premises, we will mail you the notice by the next business day after we receive your deposit. If you will need the funds from a deposit right away, you should ask us when the funds will be available.
  3. HOLDS ON OTHER FUNDS — If we cash a check for you that is drawn on another financial institution, we may withhold the availability of a corresponding amount of funds that are already in your account. Those funds will be available at the time funds from the check we cashed would have been available if you had deposited it. If we accept for deposit a check that is drawn on another financial institution, we may make funds from the deposit available for withdrawal immediately but delay your availability to withdraw a corresponding amount of funds that you have on deposit in another account with us. The funds in the other account would then not be available for withdrawal until the time periods that are described elsewhere in this Disclosure for the type of check that you deposited.
  4. LONGER DELAYS MAY APPLY — We may delay your ability to withdraw funds deposited by check into your account an additional number of days for these reasons:
    • We believe a check you deposit will not be paid.
    • You deposit checks totaling more than $5,525.00 on any one (1) day.
    • You redeposit a check that has been returned unpaid.
    • You have overdrawn your account repeatedly in the last six (6) months.
    • There is an emergency, such as failure of communications or computer equipment.
    We will notify you if we delay your ability to withdraw funds for any of these reasons and we will tell you when the funds will be available. They will generally be available no later than the seventh business day after the day of your deposit.
  5. SPECIAL RULES FOR NEW ACCOUNTS — If you are a new member, the following special rules will apply during the first 30 days your account is open.

    Funds from electronic direct deposits to your account will be available on the day we receive the deposit. Funds from deposits of cash, wire transfers, and the first $5,525.00 of a day’s total deposits of cashier’s, certified, teller’s, traveler’s, and federal, state, and local government checks will be available on the next business day after the day of your deposit if the deposit meets certain conditions. For example, the checks must be payable to you. The excess over $5,525.00 will be available on the second business day after the day of your deposit. If your deposit of these checks (other than a U.S. Treasury check) is not made in person to one of our employees, the first $5,525.00 will not be available until the second business day after the day of your deposit. Funds from all other check deposits will be available on the ninth business day after the day of your deposit.
  6. DEPOSITS AT AUTOMATED TELLER MACHINES (ATMS) — We may delay the availability of funds from deposits at ATMs as follows:

    Proprietary ATMs – Funds from deposits (cash or checks or drafts) made at an ATM that we own or operate will be available by the second business day after the date of your deposit. However, the first $225 of the deposit and funds from U.S. Treasury checks that are deposited to the account of the named payee will be available on the first business day following the day we receive your deposit. All ATMs that we own or operate are identified as our machines. ‘

    Non-Proprietary ATMs – Funds from any deposits (cash or checks or drafts) made at an ATM that we do not own or operate will not be available until the fifth business day after the date of your deposit.
  7. FOREIGN CHECKS — Checks drawn on financial institutions located outside the U.S. (foreign checks) cannot be processed the same as checks drawn on U.S. financial institutions. Foreign checks are exempt from the policies outlined in this Disclosure. Generally, the availability of funds for deposits of foreign checks will be delayed for the time it takes us to collect the funds from the financial institution upon which it is drawn.

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Reg. D Disclosure for your Share Savings and Money Market account

As outlined in our account disclosures, the Federal Reserve Board's Regulation D requires all financial institutions, including credit unions, to limit certain transaction types to six (6) per month for Share Savings or Money Market accounts:

Limited transactions types – No more than 6 of the following transactions per month (combined total per account):

  • Transfers made using Online Banking, Telephone Teller or the Member Service Center
  • Overdraft transfers (automatic)
  • Pre-authorized, automatic, scheduled or recurring transfers
  • Transactions made by debit card, check or draft

The limit applies separately to each Share Savings or Money Market account you have.

Effective January 1, 2020, exceeding the transaction limit of six (6) will cause additional transactions to be denied and could result in fees being incurred for overdrafts, returned checks and/or possible late fees imposed by your payee(s).

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Ventura County Credit Union Remote Deposit Capture Agreement

PLEASE READ THIS CREDIT UNION AGREEMENT CAREFULLY AND KEEP A COPY FOR YOUR REFERENCE.

1. DEFINITIONS: In this Agreement, the words "you" or "your" mean the member or business that has enrolled in the Ventura County Credit Union Remote Deposit service (hereinafter, referred to as “Remote Deposit”) and "we", "us", or "our” refers to Ventura County Credit Union. "Account" or "accounts" refer to your Ventura County Credit Union accounts that you have designated for deposits using Ventura County Credit Union’s Remote Deposit. This Ventura County Credit Union Remote Deposit Agreement (or “this Agreement”) governs your use of our Ventura County Credit Union Remote Deposit (“Remote Deposit” or “the Service”).

 

2. SERVICE AGREEMENT: This Agreement contains important terms and conditions which govern the Remote Deposit service. Other agreements you have entered into with Ventura County Credit Union and disclosures governing your Ventura County Credit Union account(s) are incorporated by reference and made a part of this Agreement. You understand and agree that by using the Remote Deposit service, you are accepting the terms and conditions of this Agreement and that your use of your Username and Password will be considered the same as your written signature in authorizing us to complete any transaction or request communicated to us. Your use of Remote Deposit constitutes your acceptance of this Agreement. This Agreement is subject to change from time to time. We will notify you of any material change via e-mail, on our website or on our mobile app providing a link to the revised agreement. Your continued use of the service after such notification will indicate your acceptance of the revised Agreement. Further, Ventura County Credit Union reserves the right, in its sole discretion, to change, modify, add, or remove features or functions of the Remote Deposit service. Your continued use of the Remote Deposit product will indicate your acceptance of any such changes to the Service. We do not guarantee functionality of the service on all wireless communication devices. When using the Remote Deposit service, you may experience technical or other difficulties. We cannot assume responsibility for any technical or other difficulties or any inconvenience or losses you may experience as a result. In the event that the Services are unavailable, you acknowledge that you can deposit an original check at our branches or through our ATMs or by mailing the original check to us at 2575 Vista Del Mar, Suite 100, Ventura, Ca 93001. If the Remote Deposit service has qualification requirements, we reserve the right to change the qualifications at any time without prior notice. We reserve the right to change, suspend or discontinue the service, in whole or in part, or your use of the Remote Deposit service, in whole or in part, immediately and at any time without prior notice to you. We may elect to discontinue Remote Deposit at any time.

3. REMOTE DEPOSIT PROCESS: In order to use Remote deposit, you must obtain and maintain, at your own expense, compatible hardware and software as specified by Ventura County Credit Union from time to time. You are responsible for providing your own hardware and software (“Access Device”) to access the service. You are also responsible for the charges of any wireless network or internet service provider you may utilize in accessing the service. You acknowledge that at any time, the hardware and software you use to access Remote Deposit may be subject to unauthorized tracking, interception, corruption, diversion or other manipulation by “spyware” or other malicious code. We are not responsible for detecting the existence of any such malicious code, or for advising you of its existence or potential effects even if we become aware of it, and your use of your hardware and software to access Remote Deposit is 2575 Vista Del Mar Dr., #100 • Ventura, CA 93001 805.477.4000 • 800.339.0496 • vccuonline.net at your sole risk and expense. We reserve the right at all times and without advance notice to you to take actions to protect our systems and information, including denying you use of Remote Deposit. In using Remote Deposit, you agree to scan and remotely deposit into a deposit account as described in the Deposit Agreement, which is incorporated by reference and made a part hereof, only checks (“Checks” or “Items”), as that term is defined in Federal Reserve Board Regulation CC (“Regulation CC”). You agree that you will not deposit, without our prior written consent, items prohibited by this Remote Deposit Agreement, or in violation of applicable laws and/or regulations, or “Substitute Checks” as defined by federal law or Image Replacement Documents (as that term is defined by the Check Clearing for the 21st Century Act, also known as Check 21) that purport to be substitute checks and have not been previously endorsed by an institution. If you deposit such an item, you agree to reimburse us for any losses, costs and expenses we may incur associated with warranty or indemnity claims. If you provide us with an Image Replacement Document of a substitute check for deposit into your account instead of an original Check, you agree to reimburse us for losses, costs and expenses we incur because the substitute check resulting from the Image Replacement Document does not meet applicable substitute check standards and/or causes duplicate payments. You agree that using Remote Deposit to transmit an image of a check to Ventura County Credit Union for deposit to your account shall be deemed the presentment of an "item" to Ventura County Credit Union for payment within the meaning of Article 4 of the Uniform Commercial Code and you warrant that:

  1. The item is eligible for deposit using Remote Deposit;
  2. The item is not a duplicate of an item previously deposited;
  3. You will not re-deposit or re-present the item;
  4. All information you provide to Ventura County Credit Union in connection with the item is accurate and true;
  5. You are in compliance with this Agreement and with all applicable laws, rules and regulations;
  6. You are not aware of any factor which may impair the collectability of the item; and
  7. You will indemnify and hold harmless Ventura County Credit Union from any loss resulting from any breach of this warranty provision.

You agree that you will not use Remote Deposit to electronically present to Ventura County Credit Union for deposit any of the following items:

  1. Any check or item payable to any person or entity other than you;
  2. Items that are drawn on your own account here at Ventura County Credit Union (either personal or business affiliated account);
  3. Any check or item containing an alteration on the front of the check or item, or which you know or suspect, or should know or suspect is fraudulent or otherwise not authorized by the owner of the account on which the check or item is drawn;
  4. Any check or item payable jointly, unless deposited into an account in the name of all payees;
  5. Any check previously converted to a substitute check, as defined in Regulation CC;
  6. Any check drawn on a financial institution located outside the United States;
  7. Any check that is a remotely created check, as defined in Regulation CC;
  8. Any check not payable in United States currency;
  9. Any check dated more than 6 months prior to the date of deposit;
  10. Any check or item prohibited by Ventura County Credit Union’s current procedures relating to Remote Deposit or which is not acceptable under the terms of your Ventura County Credit Union account;
  11. Any check payable on sight or payable through draft, as defined in Regulation CC;
  12. Any check not properly endorsed as specified in this Agreement;
  13. Any check that has previously been submitted through the Service or through a remote deposit capture service offered at any other financial institution;
  14. Money Orders.

You agree to properly endorse and include “For VCCU Mobile Deposit Only” any item transmitted through the service. You agree to follow any and all other procedures and instructions for use of Remote Deposit that Ventura County Credit Union may establish from time to time.

You shall ensure that the images you transmit to us shall be of such quality that the following information can clearly be read:

  1. The amount of the Item
  2. The Payee
  3. The Drawer’s Signature
  4. The Date of the Item
  5. The Item number
  6. The information identifying the drawer and the paying institution that is preprinted on the Check, including the complete MICR line
  7. Other information placed on the Item prior to the time an image of the Item is captured, such as any required identification written on the front of the Item and any endorsements applied to the back of the Item;
  8. You agree to securely store all original checks for a period of 60 calendar days after you received notice from the Credit Union that the file containing the images of such checks has been accepted; and
  9. Such other information as may be reasonably required by Credit Union.

The legibility of the image of an item transmitted to us shall be determined in our sole discretion. Without limiting the foregoing, the image quality of the item must comply with the requirements established from time to time by Ventura County Credit Union, the American National Standards Institute (ANSI), the Federal Reserve Board, and any other regulatory agency, clearinghouse or association.

We reserve the right to reject any item transmitted through Remote Deposit, at our discretion, with no liability to you. We are not responsible for items we do not receive or for images that are dropped during transmission. By using Remote Deposit, you accept the risk that an item may be intercepted, altered or misdirected during transmission. Ventura County Credit Union bears no liability to you or to others for any such intercepted, altered or misdirected items or information disclosed through such errors.

An image of an item shall be deemed received by Ventura County Credit Union when you receive via email on your Access Device or otherwise a confirmation from Ventura County Credit Union that we have received the image. Receipt of such confirmation does not mean that the transmission was error free or complete or will be considered a deposit and credited to your account. We further reserve the right to charge back to your account at any time any item that we subsequently determine was not an eligible item. You agree that Ventura County Credit Union is not liable for any loss, costs, or fees you may incur as a result of our chargeback of an ineligible item.

Upon your receipt of a confirmation from Ventura County Credit Union that we have received an image of an item, you agree to prominently and indelibly mark the item with “Remote Deposit on DATE” (where DATE is the full date you deposited the check by Remote Deposit) and to properly secure the item to ensure that it is not re-presented for payment. You agree never to re-present the item. You agree to retain the item for at least 60 calendar days from the day on which you receive or have access to your applicable Ventura County Credit Union periodic statement and until any suspected error in processing the item is resolved. During that period, you agree to promptly provide the item, or a sufficient copy of the front and back of the item, to Ventura County Credit Union as requested to aid in the clearing and collection process, to investigate suspected errors in your account statement of which you notify Ventura County Credit Union, to resolve claims by third parties with respect to the item, or for Ventura County Credit Union’s audit purposes. After such period, you agree to destroy the item in such a manner as will render it incapable of further transmission, deposit, or presentment.

You agree to notify the Credit Union of a discrepancy within 60 calendar days of receipt of any terminal printout, mailed report, or periodic statement, whichever was received first, then such transactions shall be considered correct and you shall be precluded from asserting such error or discrepancy against the Credit Union.

Upon acceptance of an image, we shall grant your account Provisional Credit, defined below, for the amount of each image on the following business day. “Provisional Credit” means that the credit is made to your account subject to final payment of the items and subject to the terms of the Deposit Agreement.

4. FUNDS AVAILABILITY: Funds from items deposited through Remote Deposit will be available according to the Ventura County Credit Union Funds Availability Policy, as amended from time to time. The Funds Availability Policy is available at any branch of Ventura County Credit Union for your review. The first $200.00 of your deposit will be available on the first business day after the day of your deposit. We may delay the availability if we require further review of the deposit.

5. LIMITATIONS: You may scan and submit check images for deposit to Ventura County Credit Union within the dollar limits (“deposit limits”) established for you by Ventura County Credit Union. The default for these dollar limits are: amount per day $10,000; amount per month $25,000. From time to time, we may establish or change limits on the dollar amount and/or number of items you may deposit using Remote Deposit during specified time periods. If you attempt to initiate a deposit using the service in excess of these limits, we may reject your deposit. If we permit you to make a deposit in excess of these limits, our acceptance of such deposit will be subject to the terms of this Agreement and we will not be obligated to allow a deposit in excess of applicable limits at any other time.

6. BUSINESS ACCOUNTS: The following information is applicable to business accounts. “Business accounts” mean sole proprietorships, partnerships, limited liability companies, corporations, and other forms of business organization that are not “consumer” accounts and are not maintained primarily for personal, family, or household purposes. For business accounts using the Remote Deposit service, Ventura County Credit Union is not responsible for any loss, injury or damage, whether direct, indirect, special, consequential, exemplary, economic or otherwise caused by the Remote Deposit service. By using Remote Deposit to access your business accounts, you are responsible for any unauthorized use of the Service and any loss or damages incurred due to the unauthorized access to your business accounts. If your business deposit activity through the Remote Deposit service exceeds your deposit limits, Ventura County Credit Union reserves the right to disable your access and provide you with information on other available business banking electronic deposit options. If any person with authorized access through the Remote Deposit service to conduct transactions on any business account is no longer authorized, it is your responsibility to notify Ventura County Credit Union. Ventura County Credit Union shall not be liable or responsible to you for any transactions conducted on a business account by any person whose authority to conduct transaction is no longer in effect until Ventura County Credit Union is expressly notified.

7. RELATIONSHIP TO OTHER AGREEMENTS: You agree that when you use Remote Deposit, you will remain subject to the terms and conditions of all your existing agreements with Ventura County Credit Union. You also agree that you will continue to be subject to the terms and conditions of your existing agreements with any unaffiliated service providers, including but not limited to, your Remote service carrier or provider, and that this agreement does not amend or supersede those agreements. You also agree that if you have any problems with Remote Deposit that you will contact Ventura County Credit Union directly.

8. ERROR RESOLUTION: You agree to notify Ventura County Credit Union of any suspected errors regarding items deposited through Remote Deposit immediately, and in no event later than 60 days after the applicable Ventura County Credit Union account statement is received or made available to you. Unless you notify Ventura County Credit Union within 60 days, such statement regarding all deposits made through the service shall be deemed correct, and you will be precluded from bringing a claim against Ventura County Credit Union for any alleged error or omission in such statement. You agree to cooperate with us in the investigation of unusual transactions, poor quality transmissions, and resolution of Member or third party claims, including by providing, upon request and without reimbursement, any originals or copies of any items deposited through Remote Deposit in your possession and your records relating to such items and transmissions. If you need assistance with the service, or need to notify us of an error or suspected error in your statement, or if you need to communicate with Ventura County Credit Union for other reasons, please contact us by:

  1. Sending a secure electronic message to our Ventura County Credit Union Member Service Center using Ventura County Credit Union Online Banking;
  2. Calling Ventura County Credit Union at 1.800.339.0496. You agree that we may monitor the conversations our employees have with you for quality of service and accuracy of information provided to you; or
  3. Writing to us at: Ventura County Credit Union, 2575 Vista Del Mar, Suite 100. Ventura, CA 93001.

9. DISCLAIMER OF WARRANTIES: You agree that Ventura County Credit Union retains all ownership and proprietary rights in the Service, associated content, technology, and websites. Your use of the Service is subject to and conditioned upon your complete compliance with this Agreement. Without limiting the effect of the foregoing, any breach of this Agreement shall immediately terminate your right to use the Service. Without limiting the restriction of the foregoing, you may not use the Service (i) in any anti-competitive manner, (ii) for any purpose which would be contrary to Ventura County Credit Union’s business interest, or (iii) to Ventura County Credit Union’s actual or potential economic disadvantage in any aspect. You may use the Service only in accordance with this Agreement. You may not copy, reproduce, distribute, or create derivative works from the content and agree not to reverse engineer or reverse compile any of the technology used to provide the Service. You agree to comply with all existing and future-operating procedures used by Ventura County Credit Union for processing of transactions and/or rendering of this service. You further agree to comply with and be bound by all applicable state or federal law, rules and regulations affecting the use of checks, drafts and ACH transactions, including but not limited to, rules and procedural guidelines established by the Federal Trade Commission (FTC), the Board of Governors of the Federal Reserve, the National Automated Clearing House Association (NACHA), and any other clearinghouse or other organization in which Ventura County Credit Union is a member or to which rules Ventura County Credit Union has agreed to be bound and/or Ventura County Credit Union is required to follow. These laws, procedures, rules, regulations, and definitions (collectively the “Rules”) shall be incorporated herein by reference. In the event of conflict between the terms of this Agreement and the Rules, the Rules will control the interpretation of this Agreement. Ventura County Credit Union’s duties and responsibilities under this Agreement are limited to those expressly described in this Agreement and/or as may be required by applicable law and/or regulation. We shall not be responsible for suspension of performance of all our obligations, responsibilities and covenants hereunder, whether expressed or implied, if at any time, or from time to time, compliance therewith should be prevented or hindered by, or be in conflict with, any federal or state law, regulation or rule, the order of any court of competent jurisdiction.

You agree that except as expressly provided herein, your use of the service and all related information and content (including that of third parties) is at your risk and is provided on an “as is” and “as available” basis. Except as expressly provided herein, we will disclaim all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchant ability, fitness for a particular purpose and non-infringement, to the maximum extent permitted by applicable law. We make no warranty that (I) the service will meet your requirements, (II) the service will be uninterrupted, timely, secure, or error-free, (III) the results that may be obtained from the service will be accurate or reliable, or (IV) any errors in the service or technology will be corrected.

10. LIMITATION OF LIABILITY: The person consenting to this Agreement has the power to execute this Agreement on your behalf and is authorized to carry out its obligations under this Agreement and upon execution and delivery of this Agreement by you, this Agreement shall be your legal, valid, and binding obligation, enforceable against you in accordance with the terms hereof, and will not violate any law, or conflict with any other agreement to which you are subject. In addition to any other indemnification obligations you may have as provided elsewhere in this Agreement, you will be liable for, hold harmless, and will indemnify Ventura County Credit Union, its officers, directors, shareholders, agents, employees, and affiliates, and their respective officers, directors, agents, and employees, harmless from and against any and all losses, costs, suits, damages, claims, liabilities and expenses (including reasonable attorney’s fees) arising from or related in any way to (i) any service performed in connection with this Agreement, (ii) Ventura County Credit Union’s action or inaction in accordance with or reliance upon any instructions or information received from any person reasonably believed by us to be your authorized representative or authorized user, (iii) your breach of any of your covenants, agreements, responsibilities, representation or warranties under this Agreement, (iv) your breach of or failure to comply with applicable laws, regulations, Rules, (v) your failure to report required changes, or transmission of incorrect data to us and/or (vi) claims of any sort by third parties or others arising out of this Agreement.

This Agreement shall remain in full force and effect unless and until it is terminated by us. We may terminate this Agreement at any time and for any reason. Without limiting the foregoing, this Agreement may be terminated if you breach any term of this Agreement, or if you use the Service for any unauthorized or illegal purposes or in a manner inconsistent with the terms of the agreement governing your deposit account at Ventura County Credit Union, or any other agreement with us. We may waive enforcement of any provision of this Agreement. No waiver of a breach of this Agreement shall constitute a waiver of any prior or subsequent breach of this Agreement. Any such waiver shall not affect our rights with respect to any other transaction or to modify the terms of this Agreement. In the event that any provision of this Agreement shall be deemed to be invalid, illegal, or unenforceable to any extent, the remainder of the Agreement shall not be impaired or otherwise affected and shall continue to be valid and enforceable to the fullest extent permitted by law.

  1. To the fullest extent allowed by law and subject to the foregoing provisions of this agreement, Ventura County Credit Union’s liability to you under this agreement shall be limited to correcting errors resulting from its failure to exercise ordinary care or to act in good faith. In no event shall Ventura County Credit Union’s liability to you exceed the fees paid by you immediately preceding the event from which such liability arose for the service performed which gave rise to the claim.
  2. You agree that in no event shall Ventura County Credit Union or Ventura County Credit Union’s service providers be responsible or liable to you for any indirect, special, consequential, exemplary, punitive, or incidental damages, losses or injuries (including, without limitation, lost profits, loss of use, loss of data or cost of cover) arising out of the use by member of any service or the failure of Ventura County Credit Union or its service providers to properly process and complete transactions hereunder, even if Ventura County Credit Union or Ventura County Credit Union’s service providers have been specifically advised of the possibility of such damages, losses or injuries.

11. ARBITRATION AND WAIVER OF JURY TRIAL: will be settled by binding arbitration, and such arbitration shall be administered and conducted in accordance with the applicable arbitration rules of the American Arbitration Association. The arbitrator’s decision will be final and binding with limited rights to appeal. This agreement supersedes any prior alternative dispute resolution and/or arbitration agreement that may exist between you and Ventura County Credit Union.

12. GENERAL PROVISIONS:

  1. Entire Agreement. This Agreement, including all attachments, agreements or documents incorporated by reference, constitutes the entire agreement between the parties, and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter.
  2. Amendments. We may amend the terms of this Agreement (including the fees and charges for service) at any time in our sole discretion by giving written notice to you. If required by this Agreement or by applicable law, notice will be given for the required applicable number of days in advance of such Amendments. Your continued use of the Service shall constitute your agreement to such amendment. No amendments requested by you shall be effective unless received in writing by us and agreed to by us in writing.
  3. Attorney's Fees. In the event of any judicial or other adversarial proceeding between the parties concerning this Agreement, the prevailing party shall be entitled to recover its reasonable attorneys’ fees and other costs in addition to any other relief to which it may be entitled.
  4. Assignment. You may not assign this Agreement or any right, interest or benefit under this Agreement without our prior written consent. Subject to the foregoing, this Agreement and any rights, interests or benefits shall be fully binding upon, inure to the benefit of and be enforceable by the parties hereto and their respective successors and permitted assigns. Any attempted assignment in violation of the provisions of this section shall be void.
  5. No Third Party Beneficiaries. This Agreement shall not be construed to confer any rights or remedies upon any person not a party to this Agreement, whether as a third party beneficiary or otherwise, against you or us, and our respective successors, assigns, and affiliates.
  6. Waiver. No delay or failure on the part of Ventura County Credit Union in exercising any of its rights under this Agreement shall constitute a waiver of such rights and no exercise of any remedy hereunder by any party shall constitute a waiver of its right to exercise any other remedy hereunder. Except for changes made in accordance with this Agreement, no deviation, whether intentional or unintentional, will constitute an amendment of this Agreement or will constitute a waiver of any right or duty of either party.
  7. Severability. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, the provision shall be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of this Agreement shall remain in effect.
  8. Construction. This Agreement is an agreement between parties who are experienced in sophisticated and complex matters similar to the transactions contemplated by this Agreement, is entered into by both parties in reliance upon the economic and legal bargains contained herein, and shall be interpreted and construed in a fair and impartial manner without regard to such factors as the party which prepared the instrument or drafted any provision thereof, the relative bargaining powers of the parties, or the domicile of any party.
  9. Force Majeure. Credit Union shall not be liable hereunder by reason of any failure or delay in the performance of its obligations hereunder during any event of force majeure, unforeseeable circumstances, act of God, or due to any reason beyond its reasonable control.
  10. Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the State of California.
  11. Notices. All notices, reports, approvals or consents required or permitted under this Agreement between the parties shall be in writing and shall be deemed to have been given if personally delivered or sent by email, certified or registered mail (return receipt), by recognized overnight courier, or telecopy, or other method agreed upon by the parties, at their respective last physical or electronic address of record.
  12. Audit. Credit Union reserves the right to audit the users’ compliance with this agreement.

Duties and responsibilities under this Agreement are limited to those expressly described in this Agreement and/or as may be required by applicable law and/or regulation. We shall not be responsible for suspension of performance of all our obligations, responsibilities and covenants hereunder, whether expressed or implied, if at any time, or from time to time, compliance therewith should be prevented or hindered by, or be in conflict with, any federal or state law, regulation or rule, the order of any court of competent jurisdiction.

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Your Billing Rights

PLEASE KEEP THIS NOTICE FOR FUTURE USE

This notice contains important information about your rights and our responsibilities under the Fair Credit Billing Act.

NOTIFY US IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR STATEMENT

If you think your statement is wrong, or if you need more information about a transaction on your statement, write us (on a separate sheet) at the address listed below. We must hear from you no later than 60 days after we sent you the first statement on which the error or problem appeared. You can telephone us, but doing so will not preserve your rights.

In your letter give us the following information:

  1. Your name and account number.
  2. Describe the error and explain, if you can, why you believe there is an error. If you need more information, describe the items you are not sure about.
  3. The dollar amount(s) and date(s) of the suspected error.

If you have authorized us to automatically make your VCCU loan payment from your savings or checking account, you can stop the payment on any amount you think is wrong. To stop the payment your letter must reach us three business days before the automatic payment is scheduled to occur.

YOUR RIGHTS AND RESPONSIBILITIES AFTER WE RECEIVE YOUR WRITTEN NOTICE

We must acknowledge your letter within 30 days. We will also tell you if we have already corrected the error. Within 90 days, we must either correct the error or explain why we believe the statement was correct.

After we receive your letter, we cannot try to collect any amount you question, or report you as delinquent. We can continue to send statements to you for the amount you question, including finance charges, and we can apply any unpaid amount against your credit limit. You do not have to pay any questioned amount while we are investigating, but you are still obligated to pay the parts of your statement that are not in question.

If we find that we made a mistake on your statement, you will not have to pay any finance charges or fees related to any questioned amount. If we have not made an error, you will have to pay finance charges or fees and you will have to make up any missed payments on the questioned amount. In either case, we will send you a statement of the amount you owe and the date that it is due. If you fail to pay the amount that we think you owe, we may report you as delinquent. However, if our explanation does not satisfy you and you write to us within ten days telling us that you still refuse to pay, we cannot report you as delinquent without also reporting that you are questioning your statement. We must tell you the name of anyone to whom we reported you delinquent and we must let those organizations know when the matter has been settled between us.

If we don’t follow these rules, we can’t collect the first $50 of the questioned amount, even if your statement was correct.

SPECIAL RULE FOR CREDIT CARD PURCHASES

If you have a problem with the quality of property or services that you purchased with a credit card, and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the property or services.

There are two limitations on this right:

  • You must have made the purchase in your home state or, if not within your home state, within 100 miles of your current mailing address; and
  • The purchase price must have been more than $50.

These limitations do not apply if we own or operate the merchant, or if we mailed you the advertisement for the property or services.

IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR ELECTRONIC FUND TRANSFERS

In case of errors or questions about electronic fund transfers, telephone us at 805.477.4000, write us at 2575 Vista Del Mar Drive, Suite 100, Ventura, CA 93001 or email us at cuadmin@vccuonline.net as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

You must:

  1. Tell us your name and account number (if any).
  2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
  3. Tell us the dollar amount(s) and date(s) of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or questions. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error.

We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

Ventura County Credit Union
2575 Vista Del Mar Drive Suite 100
Ventura, CA 93001
805.477.4000

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This credit union is federally insured by the National Credit Union Administration.

VCCU is a full-service credit union with branches in Ventura, Port Hueneme, Oxnard, RiverPark, Camarillo, Thousand Oaks, Simi Valley and Moorpark, California.

Joining the credit union was my best choice; I love the welcoming atmosphere and the warm greetings I get from all the employees!
Ana G., Oxnard