Online safety and security is our top priority.
The latest technology safeguards your accounts.
Mountain Fire Updates
For additional assistance, visit our Emergency Resources page.
Holiday Schedule
VCCU offices will be closed on Monday, November 11th, in observance of Veterans Day. View our full holiday schedule here.
The latest technology safeguards your accounts.
As part of our ongoing efforts to employ the latest in Internet security technology, we have incorporated Multi-Factor Authentication (MFA) into Ventura County Credit Union’s Online Banking, our Internet-based banking service. MFA is a series of technology tools for Online Banking that help protect your account from fraudulent transactions. Additional authentication factors, combined with your log in ID and password, provide additional layers of security. Most of these security enhancements are happening automatically and will not require any action on your part. MFA security includes a variety of monitoring activities. For example, one feature tracks the type of computer you typically use to access your account. If you sign on to Online Banking from the same computer on a regular basis and then log on to a different computer, you'll notice some additional security measures. We may ask you some questions to verify your identity before allowing you to sign on. With these extra layers of security in place, your account information has added protection.
Setting up your account for MFA is easy! In the first step, Online Banking users will be asked to choose 3 different questions from a list and create answers for those that only you would know. In the second step, you will be asked to select a passmark image and create a passmark phrase. This is a phrase that you provide. After you have completed this, it will be displayed each time you sign on to Online Banking immediately after entering your log in ID. Simply verify that the passmark image and phrase is correct before entering your password. Because this is unique to each account, it helps ensure you are signing on to a legitimate Ventura County Credit Union website. In addition, we use state-of-the-art software and other technologies to prevent unauthorized users from accessing our systems, especially those accessible from the Internet. Some of the measures we take are very apparent—encryption of sensitive data, password protection, etc. For example, when you sign on to Online Banking from the home page of our website, your log in ID is entered on a page that uses the "https" protocol. Once you click the "Sign On" button, we secure the connection to our servers using Secured Sockets Layer (SSL) technology, then transmit your log in ID. Once received, this information is transported within our systems via an encrypted network.
Cookies are small text files placed on your computer while visiting certain sites on the Internet. Cookies help websites keep track of personal preferences and recognize return visitors. An example of the use of cookies is when sites greet you personally or post a list of what you most recently purchased.
Ventura County Credit Union uses cookies to enrich your online experience and give it a personal touch. On this website, a temporary cookie may be placed on your computer to see which product pages you viewed most frequently. The cookies are not used to collect or store information on you, but will bring up targeted content on our home page the next time you visit our website based on which pages you viewed most frequently during your prior visit.
You can prevent cookies from being placed on your computer by accessing your browser's preferences menu and deleting existing cookies. There also are commercial programs available to help you manage or disable cookies; however, you should be aware that when cookies are not enabled, the supplemental services on our online account service—Online Banking, Bill Pay and our online loan application—will not work properly.
Malware is a major threat to mobile devices with few antivirus options. Malware infection can also occur when a user attempts to unlock or hack a device.
Use caution when downloading apps from sites other than Google Play or the Apple App Store. They can put your mobile device at risk of malware and viruses. Run the latest security and operating system updates in a timely manner and don’t click on links in texts or emails unless you verify the sender.
VCCU is a full-service, Southern California credit union with branches in Ventura, Port Hueneme, Oxnard, RiverPark, Camarillo, Thousand Oaks, Simi Valley and Moorpark. If you live, work or attend school in Ventura or Santa Barbara Counties, you are eligible to join!