Detecting and preventing financial fraud together.
Here's how we can do it.
Here's how we can do it.
The information provided here is for informational purposes only. These scams have not happened at any Ventura County Credit Union ATM machine and are not a warning to our members. These are merely trends that have happened elsewhere in the United States for which you should be aware. Please contact us with any questions you may have.
A team of organized criminals is installing equipment on legitimate bank ATMs in at least two regions to steal both the ATM card number and the PIN. The team sits nearby in a car receiving the information transmitted wirelessly from equipment they install on the front of the ATM. If you see an attachment like this, do not use the ATM and report it immediately to the police.
The equipment used to capture your ATM card number and PIN is cleverly disguised to look like normal ATM equipment. A "skimmer" is mounted to the front of the normal ATM card slot that reads the ATM card number and transmits it to the criminals. At the same time, a wireless camera is disguised to look like a leaflet holder and is mounted in a position to view ATM PIN entries. The thieves copy the cards and use the PIN numbers to withdraw thousands of dollars from many accounts in a very short time directly from the ATM.
Thieves are putting a thin, clear, rigid plastic “sleeve” into the ATM card slot. When you insert your card, the machine can't read the strip, so it keeps asking you to re-enter your PIN number. Meanwhile, someone behind you watches as you key in your number. Eventually you give up, thinking the machine has swallowed your card and you walk away. The thieves then remove the plastic sleeve complete with card, and empty your account. If your card is captured by an ATM machine, contact the financial institution where the card was issued as soon as possible.
As part of our ongoing efforts to maintain online banking security, we have incorporated Multi-Factor Authentication (MFA) into Online Banking, our Internet banking service. MFA is a collection of security processes for Online Banking that helps protect your account from fraudulent transactions. Additional authentication factors, combined with your account number and password, provide additional layers of security. Most of these security enhancements are happening automatically and do not require any action on your part.
Ventura County Credit Union continues to work diligently to keep your account and personal information safe.
As a reminder, Ventura County Credit Union will never send you an e-mail requesting personal or confidential information. If you receive an e-mail requesting this information, please notify the credit union immediately by calling our Member Service Call Center at 805.477.4000 or 800.339.0496.
We strongly recommend that you keep your computer software updated with security patches provided by the software manufacturer, as well as install up-to-date anti-virus software.
Review the following tips on how to protect your personal information:
For details on the latest fraudulent schemes, visit the Federal Trade Commission’s consumer protection website.
Many financial institutions have reported that their customers have received e-mails or text messages claiming to be from their bank or credit union. These communications often state that their account has been disabled due to security reasons, and asks that they provide required personal information to keep their credit card, debit card or online banking account active. These communications typically contain a phone number or link to a fraudulent website that looks exactly like their financial institution's legitimate website. When the recipient clicks on the link in the e-mail, he or she is directed to a fraudulent website asking for sensitive account information such as name, account number, credit or debit card numbers and other personal information to keep the account active. This type of fraudulent activity is known as "phishing."
Another example of a phishing scam is a communication requesting personal information in order to enhance account security when accessing accounts online. Though these may appear legitimate, remember that VCCU will never ask for security information in this manner. If you doubt the authenticity of any communication you receive, do not reply and do not click on any links in the message, then notify VCCU.
The security of your VCCU credit or debit Mastercard is a high priority. If we discover a suspicious transaction on your account, we will send fraud alerts via text message or email. See examples of the texts or email message you we will receive here.
If you reply YES, your card will be blocked immediately to minimize fraudulent use and you will be instructed to call our Fraud Prevention service toll-free at 866.518.0213. To request a replacement card, call 805.477.4000 during normal business hours or stop by your nearest branch to have your card instantly issued.
Please note: When using your card to purchase fuel, many gas stations will pre-authorize either the maximum dollar amount ($60 or more) or a small dollar amount ($2.00 or less) to verify your card. This is normal and should NOT be considered fraud. Review the fuel station name and location to verify these purchases.
Help us protect your account by making sure that we have your current mobile telephone number and email address on file. Follow the steps below to verify and update:
If you have any further questions, please call us at 805.477.4000 or at 800.339.0496 (toll-free).
We are committed to protecting your financial and personal information. Using state-of-the-art fraud prevention systems, our dedicated staff constantly monitors your accounts for suspicious activity. Plus, your savings at VCCU are insured by the NCUA to at least $250,000.
Unfortunately, businesses across the U.S. and around the world are seeing a spike in the amount of fraudulent activity and growing sophistication of these scams. Too often, the victims are tricked into helping these criminals.
Fraud can do serious damage to your accounts, and to your good name. We take it very seriously. Although your accounts and personal information are secure with VCCU, anyone can fall victim to fraud. If you believe you may be targeted by fraudsters, VCCU will take steps to protect you and thoroughly investigate every instance.
Should a breach in security take place and an account become compromised, you will not be responsible for any lost funds. VCCU will change your account number and issue any new debit or credit cards as needed. We know how unsettling this experience can be, and we will do everything we can to resolve matters as quickly and painlessly as possible.
We depend on our members to do your part to protect your VCCU account information, such as member account numbers, ATM PINs, usernames and passwords. Please do not share confidential account information with anyone, including friends, relatives and business associates. If you need someone to have access to your accounts, please consider making them an Authorized Signer.
If you think unauthorized access or fraud has occurred with your VCCU Accounts, report such incidents to your VCCU branch or call the Member Service Center at 805.477.4000. When you call in, VCCU will ask for identification in order to protect you and your account.
We will never call you to request your confidential account information.