Mastercard Rewards FAQs

Points will be posted to your VCCU Rewards account 2–3 business days after the transaction posts to your credit card loan.

You may purchase items before you have enough points. However, only your VCCU Platinum Rewards credit card can be used to make up the difference between the number of points used for the purchase and the “price” of the item.

You’ll find your VCCU Rewards status on the Account Summary screen once you log on to VCCU’s Online Banking site or on your monthly VCCU credit card statement (updated monthly through the last day of the previous month).

• Air travel – Pay for all or part of your travel using your points and redeem on the Travel Rewards air page.
• Hotel stays – Browse the online catalog for hotel discounts, package tours and cruises.
• Merchandise & gift cards – choose from a variety of popular gift cards

Choose from one of three convenient options to redeem your Rewards.

1. Log into your VCCU Online Banking account and select “VCCU Rewards” located under the “Accounts” menu.
2. Call the VCCU Rewards Redemption Center at 855.445.6523
3. Send an email to [email protected]

Business hours: Monday–Friday 4 am–7 pm Saturday–Sunday 6 am–7 pm

The joint user can earn and redeem points. All points earned by both the joint and primary cardholders are combined into one pool of points and can be redeemed by either the joint or primary member. Authorized signers are able to earn points but not able to redeem points.