COVID-19 Updates & Resources
September 21, 2022
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Branch Operations Status
Due to COVID-19 and staff shortages, branch closures or limitations in services may occur with minimal notice. Thank you for your continued patience and understanding.
To help limit wait times in branch:
- We suggest making appointments online for loans and new accounts
- Depending on the type of service, phone appointments will continue to be made available to members who prefer to be helped remotely
- ATMs, Online and Mobile Banking services are highly encouraged to help minimize wait times
- The night drop box is available at all branches and all deposits received during business hours will be posted the same day
Updated Mask Order
As of March 1, 2022, Ventura County’s requirement for unvaccinated persons to mask in indoor public settings and businesses was replaced by a strong recommendation that all persons, regardless of vaccine status, mask in indoor public settings and businesses.
| Branch | Status | Mon-Wed Hours | Thurs-Fri Hours | Sat Hours |
|---|---|---|---|---|
| Camarillo | Full services | 9 am - 5 pm | 9 am - 6 pm | 9 am - 2 pm |
| Moorpark | Full Services | 9 am - 5 pm | 9 am - 6 pm | 9 am - 2 pm |
| Oxnard (Rose Ave) | Full Services | 9 am - 5 pm | 9 am - 6 pm | 9 am - 2 pm |
| Port Hueneme | Full Services | 9 am - 5 pm | 9 am - 6 pm | 9 am - 2 pm |
| RiverPark (The Collection) | Full Services | 9 am - 5 pm | 9 am - 6 pm | 9 am - 2 pm |
| Simi Valley | Full Services | 9 am - 5 pm | 9 am - 6 pm | 9 am - 2 pm |
| Thousand Oaks | Full Services | 9 am - 5 pm | 9 am - 6 pm | 9 am - 2 pm |
| Ventura | Full Services | 9 am - 5 pm | 9 am - 6 pm | 9 am - 2 pm |
Member Service Center Hours
Call wait times may be delayed due to heavy call volume. We apologize for any inconvenience this may cause and strongly encourage the use of our Remote Banking services.
8 am - 5 pm Monday through Wednesday8 am - 6 pm Thursday & Friday
9 am - 2 pm Saturday
We are committed to the well-being of our members, team members, and our communities during this ongoing pandemic. We continue to follow recommended protocols and our current requirements for physical distancing, face coverings, and frequent cleanings throughout the day.
Financial Assistance & Resources
We continue to stand ready to assist members with financial challenges that may result from missed work, business closures, medical expenses and more.
Members may be eligible for loan payment deferrals of 90 days for auto loans and 60 days for credit cards and lines of credit. To request a deferral, please email Consumer Loan Servicing* and include: your full name, street address, and identify which of your consumer loans you wish to have the payments deferred.
If you skip a payment, interest will continue to accrue and the total amount you pay over the life of the loan will be slightly higher.
*Please do not send any personal or sensitive account information through this this standard email as it is not secure.
If you skip a payment, interest will continue to accrue and the total amount you pay over the life of the loan will be slightly higher.
*Please do not send any personal or sensitive account information through this this standard email as it is not secure.
Be aware that scammers are taking advantage of the uncertainty caused by COVID-19. Use caution with emails, texts or social media posts selling bogus products or asking for personal information.
- The Federal Trade Commission offers a Consumer Information site with additional things to watch for and more.
- With news of a vaccine, expect related scams. If you get a call, text, email — or even someone knocking on your door — claiming they can get you early access to the vaccine, STOP. Don’t pay for a promise of vaccine access or share personal information. Click here to learn more.
- Gift card scams. Gift cards are a popular way for scammers to steal money from you. Gift cards are for gifts, not payments. Anyone who demands payment by gift card is always a scammer.
- Bogus COVID vaccine survey. Scammers will send a survey by text or email and say they will send you a prize if you pay for the shipping fees. This is a SCAM to get your credit card or account information. Click here to learn more.
- As a reminder: VCCU (or any financial institution) will never ask for your personal information in an email or on a phone call you did not initiate.
Click here to learn more or call 1-877-FTC-HELP to report a scam.
Members may qualify for our Signature Loan of up to $5,000 with a discounted rate. There are no payments due for the first 90 days. Apply online, from the Mobile app or over the phone.
If you skip a payment, interest will continue to accrue and the total amount you pay over the life of the loan will be slightly higher.
If you skip a payment, interest will continue to accrue and the total amount you pay over the life of the loan will be slightly higher.
Our financial education partners, BALANCE and EverFi, offer webinars, videos, personalized courses and one-on-one financial counseling services free to VCCU members. Click here to learn more.
Provides you with options to address the hardships that you may be facing in paying your VCCU mortgage loan. Please go to loansolutioncenter.com and register or call 866.397.5370 or email [email protected] with your mortgage loan number stating that you would like COVID-19 assistance.
Whether you have a check to deposit, need to transfer funds or apply for a loan, we have a remote solution for that. Stay safe at home and skip the lines by using our Remote Banking Services, including:
- Online and Mobile Banking
- Contactless payment options
- Surcharge-free ATMs
- Night Drop box (for deposits)
- Member Service Center & more
See our full range of services and solutions here.
If you have any questions about the SBA Paycheck Protection Program, please email us at [email protected].
As a member of Ventura County Credit Union, your accounts are federally insured to at least $250,000 per individual depositor by the National Credit Union Administration (NCUA). To learn more, visit mycreditunion.gov.
