COVID-19 Updates & Resources
March 1, 2021
Contact Us: COVID-19 Updates & Resources Find a Branch: COVID-19 Updates & Resources
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Temporary Branch Hours
All branches are open during our temporary branch hours:10 am – 5 pm Monday through Friday
10 am – 2 pm Saturday
Member Service Center hours remain unchanged:
Call wait times may be delayed due to heavy call volume and shortage of staff. We apologize for any inconvenience this may cause and strongly encourage the use of our ATMs, Online and Mobile Banking services.
8 am - 5 pm Monday through Wednesday
8 am - 6 pm Thursday and Friday
9 am - 2 pm Saturday
Safe branch protocols continue to remain in place, including:
- Requiring a mask or face covering to enter a branch
- Social distancing and maintaining at least 6 feet apart
- Limiting the number of members inside a branch at any one time
- In addition, we are asking any employee who is not feeling well to stay home, and we ask the same of our members.
- Branch staff are sanitizing high-use areas and ATMs throughout the day and hand sanitizer for personal use is readily available.
Financial Assistance & Resources
We continue to stand ready to assist members with financial challenges that may result from missed work, business closures, medical expenses and more.
Provides you with options to address the hardships that you may be facing in paying your VCCU mortgage loan. Please go to loansolutioncenter.com and register or call 866.397.5370 or email lossmitinquiry@DMICorp.com with your mortgage loan number stating that you would like COVID-19 assistance.
Members may be eligible for loan payment deferrals of 90 days for auto loans and 60 days for credit cards and lines of credit. To request a deferral, please email Consumer Loan Servicing* and include: your full name, street address, and identify which of your consumer loans you wish to have the payments deferred.
*Please do not send any personal or sensitive account information through this this standard email as it is not secure.
*Please do not send any personal or sensitive account information through this this standard email as it is not secure.
Members may qualify for our Signature Loan of up to $5,000 with a discounted rate. There are no payments due for the first 90 days. Apply online, from the Mobile app or over the phone.
Our financial education partners, BALANCE and EverFi, offer webinars, videos, personalized courses and one-on-one financial counseling services free to VCCU members. Click here to learn more.
If you have any questions about the SBA Paycheck Protection Program, please email us at sbaloans@vccuonline.net.
Whether you have a check to deposit, need to transfer funds or apply for a loan, we have a remote solution for that. Stay safe at home and skip the lines by using our Remote Banking Services, including:
- Online and Mobile Banking
- Contactless payment options
- Surcharge-free ATMs
- Night Drop box (for deposits)
- Member Service Center & more
See our full range of services and solutions here.
Be aware that scammers are taking advantage of the uncertainty caused by COVID-19. Use caution with emails, texts or social media posts selling bogus products or asking for personal information.
- The Federal Trade Commission offers a Consumer Information site with additional things to watch for and more.
- With news of a vaccine on the horizon, expect related scams. If you get a call, text, email — or even someone knocking on your door — claiming they can get you early access to the vaccine, STOP. Don’t pay for a promise of vaccine access or share personal information. Click here to learn more.
- As a reminder: VCCU (or any financial institution) will never ask for your personal information in an email or on a phone call you did not initiate.
- Beware of gift card scams. Gift cards are a popular way for scammers to steal money from you. Gift cards are for gifts, not payments. Anyone who demands payment by gift card is always a scammer.
Click here to learn more or call 1-877-FTC-HELP to report a scam.
As a member of Ventura County Credit Union, your accounts are federally insured to at least $250,000 per individual depositor by the National Credit Union Administration (NCUA). To learn more, visit mycreditunion.gov.
