September 11, 2020


A
s our federal, state and community officials encourage increased social distancing, we ask you to consider avoiding or postponing any in-person visit in favor of other remote means of transacting business and accessing your accounts, where possible.

Effective Monday, September 14, temporary branch hours are
expanding to:

10 am - 5 pm Monday through Friday
10 am - 2 pm Saturday

Member Service Center hours remain unchanged:

8 am - 5 pm Monday through Wednesday
8 am - 6 pm Thursday and Friday
9 am - 2 pm Saturday

High Call Volume
We are experiencing a higher then normal call volume in our Member Service Center, which may extend call wait times. We encourage members to use our Remote Services, where possible. 


Safe branch protocols continue to remain in place, including:

  • Requiring a mask or face covering to enter a branch
  • Social distancing and maintaining at least 6 feet apart
  • Limiting the number of members inside a branch at any one time
  • Encouraging members to use remote channels (ATM, Night Drop, Online Banking & Mobile app) whenever possible
  • We have asked any employee who is not feeling well to stay home. We are asking the same of our members
  • Branch staff is sanitizing high-use areas and ATMs throughout the day and hand sanitizer for personal use is readily available

How can we help you?

  • Financial Assistance & Resources

    For a look at the financial assistance provided to our members and community during the COVID-19 pandemic, please see our Member Impact Report as of May 2020.

    Member Impact

    We continue to stand ready to assist members with financial challenges that may result from missed work, business closures, medical expenses and more. Here are some available options:

    Mortgage Loan Assistance Programs: Provides you with options to address the hardships that you may be facing in paying your VCCU mortgage loan. Please go to loansolutioncenter.com and register or call 866.397.5370 or email lossmitinquiry@DMICorp.com with your mortgage loan number stating that you would like COVID-19 assistance.

    Auto and Consumer Loan Assistance: Members are eligible for loan payment deferrals of 90 days for auto loans and 60 days for credit cards and lines of credit. To request a deferral, please send an email to Consumer Loan Servicing. Please include your full name, street address, and identify which of your consumer loans you wish to have the payments deferred. 

    Emergency Loan Program: Members can qualify for our signature loan of up to $5,000 with a discounted rate. There are no payments due for the first 90 days. Apply through our website, mobile app or over the phone.

    Financial Management Resources: Balance, our financial education partner, has free webinars, videos, articles and one-on-one financial counseling to help with money-management needs. Click here to get started.

    En Español

    Esta comunicación incluye información importante. Por favor, llámanos al 805.477.4000 si tienes preguntas o necesitas ayuda traduciéndola.
  • Small Business (SBA) Assistance

    If you have any questions about the SBA Paycheck Protection Program, please email us at sbaloans@vccuonline.net.

  • Remote Banking Services

    Whether you have a check to deposit, need to transfer funds or even apply for a loan, we have a remote solution for that. Stay safe at home and skip the lines by using our Remote Banking Services, including:

    • - Online and Mobile Banking
    • - Contactless Payment options
    • - Surcharge-free ATMs
    • - Night Drop (for deposits)
    • - Member Service Center & more
    See our full range of services and solutions here.
  • Scam Alerts

    Be aware that scammers are taking advantage of the uncertainty caused by COVID-19. 

    Use caution with emails, texts or social media posts selling bogus products or asking for personal information. The Federal Trade Commission offers a Consumer Information site with additional things to watch for and more.

    VCCU (or any financial institution) will never ask for your personal information in an email or on a phone call you did not initiate.

    Beware of gift card scams. Gift cards are a popular way for scammers to steal money from you. Gift cards are for gifts, not payments. Anyone who demands payment by gift card is always a scammer.

    Scams include imposter calls pretending to be from:

    • - The IRS to collect back taxes or fines
    • - Tech support, asking for money to fix your computer
    • - A family member with an emergency and needing money immediately
    • - A utility company threatening to cut off your power or water
    • - A sweepstakes you probably never entered saying you won a prize and requesting you use a gift card to pay fees or other charges

    These are all scams. In fact, if anyone tells you to pay by gift card, for any reason – that’s a sure sign of a scam. Click here to learn more or call 1-877-FTC-HELP to report a scam.

  • Your Money Insured by NCUA

    As a member of Ventura County Credit Union, your accounts are federally insured to at least $250,000 per individual depositor by the National Credit Union Administration (NCUA). To learn more, visit mycreditunion.gov.