July 10, 2020


A
s our federal, state and community officials encourage increased social distancing, we ask you to consider avoiding or postponing any in-person visit in favor of other remote means of transacting business and accessing your accounts, where possible.

Branch Operations Updates
As of Friday, May 22, 2020 appointments are no longer required for teller transactions in our branches, however, appointments may be needed for non-teller transactions. 

New accounts, loans and more detailed transactions will continue to be handled through appointments or online or through our mobile application. Whenever possible, members with appointments will be assisted over the phone or through remote channels

To schedule an appointment, please click Request Appointment.

While we have eliminated the requirement for an appointment for teller transactions, safe branch protocols will remain in place including:

  • Requiring a mask or face covering to enter a branch
  • Social distancing and maintaining at least 6 feet apart
  • Limiting the number of members inside a branch at any one time
  • Encouraging members to use remote channels (ATM, Night Drop, Online Banking & Mobile app) whenever possible
  • We have asked any employee who is not feeling well to stay home. We are asking the same of our members
  • Branch staff is sanitizing high-use areas and ATMs throughout the day and there is hand sanitizer for personal use readily available

Our branches will continue to observe temporary hours:

 10 am - 4 pm    Monday through Friday
 10 am - 2 pm    Saturday

The Member Service Center hours remain unchanged:

 8 am - 5 pm     Monday through Wednesday 
 8 am - 6 pm    Thursday and Friday
 9 am - 2 pm    Saturday

How can we help you?

  • Financial Assistance & Resources

    For a look at the financial assistance provided to our members and community during the COVID-19 pandemic, please see our Member Impact Report as of May 2020.

    Member Impact

    We continue to stand ready to assist members with financial challenges that may result from missed work, business closures, medical expenses and more. Here are some available options:

    Mortgage Loan Assistance Programs: Provides you with options to address the hardships that you may be facing in paying your VCCU mortgage loan. Please go to loansolutioncenter.com and register or call 866.397.5370 or email lossmitinquiry@DMICorp.com with your mortgage loan number stating that you would like COVID-19 assistance.

    Auto and Consumer Loan Assistance: Members are eligible for loan payment deferrals of 90 days for auto loans and 60 days for credit cards and lines of credit. To request a deferral, please send an email to Consumer Loan Servicing. Please include your full name, street address, and identify which of your consumer loans you wish to have the payments deferred. 

    Business Loan Assistance: If you have any questions about your Business loan, please email us at sbaloans@vccuonline.net and one of our Business Professionals will contact you to provide options that are available for your business.

    Emergency Loan Program: Members can qualify for our signature loan of up to $5,000 with a discounted rate. There are no payments due for the first 90 days. Apply through our website, mobile app or over the phone.

    Financial Management Resources: Balance, our financial education partner, has free webinars, videos, articles and one-on-one financial counseling to help with money-management needs. Click here to get started.

    En Español

    Esta comunicación incluye información importante. Por favor, llámanos al 805.477.4000 si tienes preguntas o necesitas ayuda traduciéndola.
  • Small Business (SBA) Assistance

    If you have any questions about the SBA Paycheck Protection Program, please email us at sbaloans@vccuonline.net.

  • Your Money Insured by NCUA

    As a member of Ventura County Credit Union, your accounts are federally insured to at least $250,000 per individual depositor by the National Credit Union Administration (NCUA). To learn more, visit mycreditunion.gov.

  • Scam Alerts

    Be aware that scammers are taking advantage of the uncertainty caused by the Coronavirus.

    Use caution with emails, texts or social media posts selling bogus products or asking for personal information. The Federal Trade Commission offers a Consumer Information site with additional things to watch for and more.

    VCCU (or any financial institution) will never ask for your personal information in an email or on a phone call you did not initiate.

    Beware of gift card scams. Gift cards are a popular way for scammers to steal money from you. Gift cards are for gifts, not payments. Anyone who demands payment by gift card is always a scammer.

    Scams include imposter calls pretending to be from

    • • The IRS to collect back taxes or fines
    • • Tech support, asking for money to fix your computer
    • • A family member with an emergency and needing money immediately
    • • A utility company threatening to cut off your power or water
    • • A sweepstakes you probably never entered saying you won a prize and requesting you use a gift card to pay fees or other charges

    These are all scams. In fact, if anyone tells you to pay by gift card, for any reason – that’s a sure sign of a scam.  Click here to learn more or call 1-877-FTC-HELP to report a scam.

  • Member Service Center

    Call 805.477.4000 or 800.339.0496 during normal business hours to: 

    • Inquire about your accounts

    • Transfer funds and make loan payments

    • Apply for a loan


  • Stimulus Checks

    As part of the Coronavirus Aid, Relief, and Economic Security (CARES) Act, the federal government is providing stimulus payments to eligible recipients. If you’re eligible to receive a payment, you may receive the funds in one of these ways:

    Automatic deposit: If you filed a 2019 or 2018 tax return, your payment will be deposited directly into the same banking account you used for tax filing purposes. The deposit will appear in your account summary as “IRS TREAS TAX REF” or something similar.

    Paper check in the mail: If you did not give the IRS your direct deposit account information through your federal tax return in the last two years, or provide the IRS with your information as a non-filer, you will receive a US Treasury check. The check will be mailed to the address on file at the IRS from the prior year tax return.

    If you receive a paper check, we encourage you to use Remote Deposit on our Mobile application, Night Drop or a VCCU ATM to deposit your check. We have an easy-to-follow video on our website for reference.

    To check on the status of your stimulus check otherwise known as the Economic Impact Payment, visit irs.gov

    If you've spotted a scam, you can report it to BBB.org/ScamTracker. Your report can help others avoid falling victim to scams.

  • Online Banking

    Log into your account to:

    • Manage your account

    • Pay bills

    • Transfer funds and make loan payments

    • Access your statements

    • Send us a secure email message with account inquiries

    • Apply for a loan

    • Set up account alerts

    If you have not enrolled in Online Banking, click on the Online Banking Registration link and follow the prompts.
  • Mobile Banking

    In addition to having all of the Online Banking functionality, you are able to:

    • Add travel notes

    • Deposit a check remotely (link to video)

    • Download the VCCU Mobile App at the Apple Store or get it at Google Play. For additional tips, view the instructional video below. 


      Download the VCCU Mobile Banking app* on all of your Apple or Android devices:

      Available on the App store         Get it on Google Play

      Once the app is downloaded and installed:

      • Open the app

      • Tap "Sign In"

      • Use the same Username and Password as you do on Online Banking

      • You're ready to use the VCCU Mobile Banking app!

      It's that simple! After you have logged into the app you can start enjoying all of the time-saving, convenient features Mobile Banking has to offer. You will be able to do it all, from checking your balances to transferring money to depositing checks, all from your Apple, Samsung or Android device. 

      * VCCU Mobile App requires Apple iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch. VCCU Banking App requires Android version 4.0 and up.


    VCCU Mobile Wallet

    Add Apple Pay, Google Pay, or Samsung Pay to your mobile device for touchless payment transactions. Check out the video below to learn how to set up Mobile Wallet on your device.

     

    Apply Pay LogoSamsung Pay logoGoogle Pay logo

  • ATM Network

    • Withdraw cash at over 30,000 CO-OP network ATMs, Ventura County Target stores and Rite Aid stores in Ventura and Santa Barbara county.

    • Deposit cash or checks at VCCU ATMS throughout the county.

    • Check account balances and transfer between accounts.

    Click here for a list of ATMs throughout Ventura County.